Malcolm Gladwell

Give me a specific example of a problem you set out to solve or address.

What did the AI tell you about the accuracy of those spending decisions in the past?

So you say, oh, we...

We can do a way better job if we spend X more or X less in this particular area.

Give me another example of a funnel.

In that instance, it requires not just building a model that can be smarter about how people should spend their time and what they should say, but you have to obviously educate your sales force to believe in what...

Tell me about that piece.

Is that a piece that you're a part of or is someone else?

Yeah.

It's interesting.

So in that instance, where you're designing a more efficient form of interaction and fruitful form of interaction between sales reps and customers,

I could see a version of that where it is really clear, looking up from a high level, that things are working better.

But it might not be clear to the salesperson.

Is the salesperson who's now following the direction of the AI aware that they are more efficient?

They are.

They are.

When the AI is doing this ranking, it wants you to focus on the customer with the biggest problem first, or is it much more complex than that?

With something like that, is there a next level you can go to?

So you design this system and you say, oh, I can make our sales staff a lot more effective in the way they operate with their customers.

And then you see that it works and then it comes back and then you say, okay, what's 2.0?