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Marcelo Puglisi

๐Ÿ‘ค Speaker
129 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

We do have...

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

20, 25.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

Yeah.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

Each of them has $3,000 per month as the initial quota.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

And the senior ones, they have $6,000 per month.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

Very good question.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

I actually...

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

I think that

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

Every company, and I think a high platform as well, has to do, first of all, basics to guarantee that our customers are using the products in the proper way.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

And also being a hub of information and data, benchmarking of using the products and getting results of the product.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

So I think this is...

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

step one for customer success.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

But what I do see different in the coming years is that technology is making things very different in the way that we can deliver content, we can have education programs in order to use our products, and as well as the way

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

WhatsApp Messenger, Facebook Messenger, and this kind of apps.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

They are changing the way we relate to each other as a B2B software business.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

So I think we have a very different approach

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

Same purpose with the basic concept, but delivering it in a different way.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

Onwards, Hard Truths.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

Oh, so many, so many.

SaaS Interviews with CEOs, Startups, Founders
$13m ARR company gets $7m raise done on $40m Valuation for Customer Success SaaS

I actually really like Howard Schultz.