Maria Delano

And both of these emails were sent months after the fact and months of silence from Notion.

So as you see, both of these are fan programs that were welcoming people in and when they applied, nothing.

Silence and then a sudden delay with barely an explanation and the second one was actually sent to me directly.

It was sent by somebody I met at Notion's offices during that one event that I went to and I'm still counting, it's March, it's been

10 months since I originally sent in that application, and they still haven't resumed review for me or for anybody else.

And I'm sure we've all heard the phrase, with great power comes great responsibility.

And I wanted to give you this warning because your biggest fans are also the ones that care the most.

And when you don't meet your promises, just remember that the opposite of love is not hate, it's indifference.

And when I got that second email, I cried for an entire day and I stopped talking about Notion as much.

I've never talked about them as much since.

I didn't make a template for months.

I chose not to make videos anymore.

I've been recommending it less.

So if you're trying to engage your fans, just remember what can happen when it goes wrong.

All right, step two.

And we're going to talk about a different SaaS company, SparkToro.

They make an amazing audience research tool.

And if you're in marketing, you should check it out.

But they have done quite a lot.

No, how do I go back?