Mark Douglas

What I'm trying to do is do the same thing, empower people to build better communities, which includes my own people.

So I want to enrich them as quickly as possible.

The faster they're financially healthy, the faster I'm going to grow because they're more settled.

I don't lose them.

We do staff retreats.

We have an annual staff retreat.

We bring everybody in the company to a hotel for three days, and we network, and we enjoy each other.

Every department does their own retreat.

We get together.

We make sure there's bonding and relationships and holidays.

We have a 3.6% churn rate.

The average SaaS company is 14%.

So if you do right and you empower, you build and take care of your employees, you're going to keep them a lot longer, and it's a lot cheaper to keep employees.

And then empower your people.

the talk yesterday about transformational management, is you've got to let your employees run the business.

You've got to have them, it's really about the KPIs, the measurement, and getting them that plan and then letting them run with it.

You've got to have a really flat structure so that you don't have a lot of decision making at one level and then everybody just follows suit.

The Navy SEALs are arguably the best-run organization in the world.

They almost always win.

And they have no more than six people reporting to any one person.