Mark Douglas

you know frankly we have a lot of things that don't work that great in our software i mean our software is great but there's things that bug our customers and we can't fix them all at once so but they don't ever complain about us because they love how we treat them and i think that's one of the most important things you can do is treat your customers with extreme value uh i mentioned the risk carlton the risk carlton gives two thousand dollars

to even the maid, and they're authorized to spend that on any customer that is in their hotel to make sure they're happy.

That just shows you that you go to a Ritz, you know you're gonna feel good about being in that place, right?

That's the attitude we try to give our employees and our customers.

And then engagement.

Being with your people and in person is,

I found that to be our biggest success.

We go to seminars.

We show up onsite at their client's site.

We drive.

You can't do it for a lot of the small customers, I understand, but if you've got major customers, you've got to go meet them.

You've got to meet them where they're going.

You go to their trade shows.

You have dinner with them.

Whatever you can do to build relationships.

And the second thing is taking care of your employees.

You know, I'm sure you all take good care of your employees, but we have a phantom stock program.

We have a 401k.

One of the things we do on our 401k is we have instant matching.

We don't have a vesting period.