Mark Zuckerberg

And I guess that's maybe one of the artifacts of having a free service, right?

Is like the, the revenue per person's not so high that you can have an economic model that people can, can kind of call in.

But also with three and a half billion people using your service every day, I mean, you, there'd be like a massive, massive number of people, like some, like, like the biggest call center in the world type of thing.

Yeah.

Um,

But it would be like $10, $20 billion, something ridiculous a year to kind of staff that.

So we've never really kind of like thought too seriously about it because it was always just like, no, there's no way that this kind of makes sense.

But now as the AI gets better,

you're going to get to this place where the AI can handle a bunch of people's issues.

Not all of them, right?

Because maybe 10 years from now or something, it can handle all of them.

But when we're thinking about like a three to five year time horizon,

It'll be able to handle a bunch, kind of like self-driving cars can handle a bunch of terrain, but in general, they're not like doing the whole route by themselves yet in most cases, right?

It's like people thought truck driving jobs were gonna go away.

There's actually more truck driving jobs now than there were like when we started talking about self-driving cars in whatever it was almost 20 years ago.

And I think for going back to this customer support thing, it's like, all right,

It wouldn't make sense for us to staff out calling for everyone, but let's say the AI can handle 90% of that.

And then if it can't handle it, then it kicks it off to a person.

Okay, now if you've gotten the cost of providing that service down to one-tenth of what it would have otherwise been...

then all right, maybe now that actually makes sense to go do.