Mark Zuckerberg
π€ SpeakerAppearances Over Time
Podcast Appearances
because the world's going to get more complicated, but like our technology, our cultural technology to kind of express these very complicated things, um, in like a very kind of funny little clip or something, um, are gonna just get so much better.
So I know that's all great.
Um, I don't know next year for, uh, I tend to, I mean, just, I guess one other thought that I think is interesting to cover is, um,
I tend to think that for at least the foreseeable future, this is gonna lead towards more demand for people doing work, not less.
Now people have a choice of how much time they wanna spend working, but I'll give you one interesting example of something that we were talking about recently.
So we have almost three and a half billion people use our services every day.
And one question that we've struggled with forever is like, how do we provide customer support?
Today, you can write an email,
Um, but we've never seriously been able to contemplate having, um, you know, having like voice support where someone can just call in.
And I guess that's maybe one of the artifacts of having a free service, right?
Is like the, the revenue per person's not so high that you can have an economic model that people can, can kind of call in.
But also with three and a half billion people using your service every day, I mean, you, there'd be like a massive, massive number of people, like some, like, like the biggest call center in the world type of thing.
Yeah.
Um,
But it would be like $10, $20 billion, something ridiculous a year to kind of staff that.
So we've never really kind of like thought too seriously about it because it was always just like, no, there's no way that this kind of makes sense.
But now as the AI gets better,
you're going to get to this place where the AI can handle a bunch of people's issues.
Not all of them, right?
Because maybe 10 years from now or something, it can handle all of them.