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Martin Casado

๐Ÿ‘ค Speaker
440 total appearances

Appearances Over Time

Podcast Appearances

The a16z Show
AI Agents and the Fight for Customer Data

The thing about data in the context of business is it is always born somewhere else.

The a16z Show
AI Agents and the Fight for Customer Data

It's always born in systems of record like Salesforce, like Workday, like SAP.

The a16z Show
AI Agents and the Fight for Customer Data

And even if it's your own applications data, if you're a software company and you run your own database, the data is born in that database.

The a16z Show
AI Agents and the Fight for Customer Data

And since, as I said, time immemorial, businesses have had the need for internal use to centralize a copy of all their data in another location.

The a16z Show
AI Agents and the Fight for Customer Data

It doesn't work to just go and do all of your reporting and ask all your questions in each system individually.

The a16z Show
AI Agents and the Fight for Customer Data

Some kinds of questions require you to look across the entire system.

The a16z Show
AI Agents and the Fight for Customer Data

And so that is not new.

The a16z Show
AI Agents and the Fight for Customer Data

However, these AI agents are new, and there has been, in the last year, a reaction, which really started with the stock market.

The a16z Show
AI Agents and the Fight for Customer Data

As we saw the SaaSpocalypse happen, and as we saw the stock prices of all of these systems of record that I'm talking about plummet, people viewed them as under threat from AIs.

The a16z Show
AI Agents and the Fight for Customer Data

We have seen some of these companies start to think that a great strategy for dealing with AI might be to lock it out.

The a16z Show
AI Agents and the Fight for Customer Data

Yeah.

The a16z Show
AI Agents and the Fight for Customer Data

and to say your data is our data now and you can't take it elsewhere.

The a16z Show
AI Agents and the Fight for Customer Data

And if you want to use AI on it, you have to use the AI tools that we provide.

The a16z Show
AI Agents and the Fight for Customer Data

Notably, just a couple of weeks ago, SAP announced a new API policy that literally said all AI agent access was banned, except in a way specifically approved by SAP.

The a16z Show
AI Agents and the Fight for Customer Data

Now, if you're an SAP user, don't panic.

The a16z Show
AI Agents and the Fight for Customer Data

This is just a policy.

The a16z Show
AI Agents and the Fight for Customer Data

You have contracts with SAP.

The a16z Show
AI Agents and the Fight for Customer Data

Those are authoritative as to what you are and are allowed to do.

The a16z Show
AI Agents and the Fight for Customer Data

So don't overreact to these policy memos.

The a16z Show
AI Agents and the Fight for Customer Data

But it just shows how extreme the reaction of some of these companies has been.