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Martin Casado

๐Ÿ‘ค Speaker
440 total appearances

Appearances Over Time

Podcast Appearances

The a16z Show
AI Agents and the Fight for Customer Data

That's right.

The a16z Show
AI Agents and the Fight for Customer Data

Very few people are in the business of training their own models.

The a16z Show
AI Agents and the Fight for Customer Data

Most people, when they want to access their own data in their own systems of record, even if those systems of record are managed by vendors, they are using it for context.

The a16z Show
AI Agents and the Fight for Customer Data

They're using it in order to ask and answer questions about what's going on in their business.

The a16z Show
AI Agents and the Fight for Customer Data

I think people are worried that their systems that they've spent many years building will simply be less valuable in a world where their users are no longer humans, but they're agents.

The a16z Show
AI Agents and the Fight for Customer Data

I think they're worried that... But why isn't this just another seat?

The a16z Show
AI Agents and the Fight for Customer Data

This is positive because there's going to be more consumers of... So agents don't need as many individual identities.

The a16z Show
AI Agents and the Fight for Customer Data

When you have AI agents accessing systems, you really just need roles.

The a16z Show
AI Agents and the Fight for Customer Data

You don't need the same granularity of users.

The a16z Show
AI Agents and the Fight for Customer Data

You have many product managers, each will...

The a16z Show
AI Agents and the Fight for Customer Data

have their own identity in a system.

The a16z Show
AI Agents and the Fight for Customer Data

But if you have a product manager bot, you really might just have one role that it uses and it might have a single identity and yet do the work of hundreds or thousands of people.

The a16z Show
AI Agents and the Fight for Customer Data

So there's not an easy answer like that.

The a16z Show
AI Agents and the Fight for Customer Data

Furthermore, these companies have a history of having open APIs.

The a16z Show
AI Agents and the Fight for Customer Data

Open APIs are a good thing.

The a16z Show
AI Agents and the Fight for Customer Data

If these companies did not have open APIs, they would have been consigned to the dustbin of legacy SaaS decades ago.

The a16z Show
AI Agents and the Fight for Customer Data

I mean, this is a thing that happened in the 90s, right?

The a16z Show
AI Agents and the Fight for Customer Data

The evolution of open APIs.

The a16z Show
AI Agents and the Fight for Customer Data

And their customers have been using them and depending on them for decades.

The a16z Show
AI Agents and the Fight for Customer Data

And those same APIs are the primary target of AI agents.