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Martin Casado

๐Ÿ‘ค Speaker
440 total appearances

Appearances Over Time

Podcast Appearances

The a16z Show
AI Agents and the Fight for Customer Data

So it is very hard to differentiate whether the users are accessing the APIs in the same way that they always have been or whether they are accessing them in agentic ways that may substitute for human workflows.

The a16z Show
AI Agents and the Fight for Customer Data

Maybe they're not.

The a16z Show
AI Agents and the Fight for Customer Data

This may all be kind of much ado about nothing.

The a16z Show
AI Agents and the Fight for Customer Data

I think it's foolish for them to close down their APIs.

The a16z Show
AI Agents and the Fight for Customer Data

So you're putting me in a weird position.

The a16z Show
AI Agents and the Fight for Customer Data

I'm trying to defend a position that I think is stupid.

The a16z Show
AI Agents and the Fight for Customer Data

So I think a lot of these threats are not new.

The a16z Show
AI Agents and the Fight for Customer Data

Like, well, maybe they'll use programmatic access and thereby use less seats.

The a16z Show
AI Agents and the Fight for Customer Data

Maybe they'll move some functionality to their own interfaces.

The a16z Show
AI Agents and the Fight for Customer Data

I mean, that is a real thing that has been happening for years.

The a16z Show
AI Agents and the Fight for Customer Data

I completely agree.

The a16z Show
AI Agents and the Fight for Customer Data

And I will point out another piece of evidence for that claim, which is if you look at the budgets of real companies that are heavy consumers of software, they spend five to 10% of headcount on software.

The a16z Show
AI Agents and the Fight for Customer Data

Software costs are huge.

The a16z Show
AI Agents and the Fight for Customer Data

immaterial in the grand scheme of things.

The a16z Show
AI Agents and the Fight for Customer Data

Software compared to everything else a typical business spends money on is so cheap.

The a16z Show
AI Agents and the Fight for Customer Data

The idea that they're going to use AI to value engineer the number of seats they have on Slack or something is ridiculous.

The a16z Show
AI Agents and the Fight for Customer Data

They're going to use AI to go make their business work better in whatever it is that they do.

The a16z Show
AI Agents and the Fight for Customer Data

That they're actually good.

The a16z Show
AI Agents and the Fight for Customer Data

They're not trying to take that 5% software spend and turn it into four and a half.

The a16z Show
AI Agents and the Fight for Customer Data

That is not the highest, best use of AI.