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Martin Casado

๐Ÿ‘ค Speaker
440 total appearances

Appearances Over Time

Podcast Appearances

The a16z Show
AI Agents and the Fight for Customer Data

And so four years into this, we don't have a lot of evidence that like... As do we, as do...

The a16z Show
AI Agents and the Fight for Customer Data

OpenAI and Anthropic.

The a16z Show
AI Agents and the Fight for Customer Data

Exactly.

The a16z Show
AI Agents and the Fight for Customer Data

Who are both Fivetran customers and we replicate lots of data from these various SaaS tools on their behalf into their data lakes.

The a16z Show
AI Agents and the Fight for Customer Data

So if they're still using them, do we really think the company of the future is not going to be?

The a16z Show
AI Agents and the Fight for Customer Data

Right, right.

The a16z Show
AI Agents and the Fight for Customer Data

So the reason it's bad for customers anytime vendors put up walls and try to regulate data access is that you need to have all your data in one place in order to do meaningful reporting, in order to understand what the heck is going on in your business, and in order for AI agents to work in the context of business.

The a16z Show
AI Agents and the Fight for Customer Data

If you don't do that, then it's using ChatGBT from before ChatGBT was connected to the internet.

The a16z Show
AI Agents and the Fight for Customer Data

Yeah.

The a16z Show
AI Agents and the Fight for Customer Data

If you used it back then, you remember it used to have this knowledge cut off and it would tell you I can only answer questions that happened by in my training window.

The a16z Show
AI Agents and the Fight for Customer Data

Six months ago.

The a16z Show
AI Agents and the Fight for Customer Data

Yeah, six months ago was when I was trained.

The a16z Show
AI Agents and the Fight for Customer Data

I don't know anything after that because I'm not connected to the Internet.

The a16z Show
AI Agents and the Fight for Customer Data

That is what using today's AIs is like if you're using them in a business context and they don't have access to your business data.

The a16z Show
AI Agents and the Fight for Customer Data

And so it's very important for every company to

The a16z Show
AI Agents and the Fight for Customer Data

who wants to do things with data to create their own data platform where they have a copy of all of their own data and it's being kept continuously up to date.

The a16z Show
AI Agents and the Fight for Customer Data

And any time vendors start putting up barriers, it just makes it harder to get that done.

The a16z Show
AI Agents and the Fight for Customer Data

And the customers will still do it.

The a16z Show
AI Agents and the Fight for Customer Data

They'll just work around these barriers at great cost and complexity.

The a16z Show
AI Agents and the Fight for Customer Data

Well, we have a website.