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Martin Casado

๐Ÿ‘ค Speaker
440 total appearances

Appearances Over Time

Podcast Appearances

The a16z Show
AI Agents and the Fight for Customer Data

Is that what you're talking about?

The a16z Show
AI Agents and the Fight for Customer Data

Open Data Infrastructure?

The a16z Show
AI Agents and the Fight for Customer Data

OpenDataInfrastructure.com.

The a16z Show
AI Agents and the Fight for Customer Data

Yeah, OpenDataInfrastructure.com.

The a16z Show
AI Agents and the Fight for Customer Data

Yeah, so we score.

The a16z Show
AI Agents and the Fight for Customer Data

The list is growing.

The a16z Show
AI Agents and the Fight for Customer Data

We're trying to make it as long as possible.

The a16z Show
AI Agents and the Fight for Customer Data

We score...

The a16z Show
AI Agents and the Fight for Customer Data

as many vendors as we've been able to catalog so far on their data access policies.

The a16z Show
AI Agents and the Fight for Customer Data

So we basically score them on whether they try to charge egress charges, whether they try to make you pay for getting your own data out, whether they...

The a16z Show
AI Agents and the Fight for Customer Data

whether they make it impossible to get a complete copy of your data, because some vendors will do that, or they'll make it just very difficult, and whether they have terms of use restrictions on accessing your own data.

The a16z Show
AI Agents and the Fight for Customer Data

So there's a big grid on there.

The a16z Show
AI Agents and the Fight for Customer Data

It's all very fact-based and very well-evidenced.

The a16z Show
AI Agents and the Fight for Customer Data

I mean, the worst offenders historically have been... SAP has always been really bad.

The a16z Show
AI Agents and the Fight for Customer Data

It's interesting because they were getting better, and I've sensed in the last few years that there's sort of two camps within SAP, one of whom who regards it as it's the customer's data.

The a16z Show
AI Agents and the Fight for Customer Data

The customer's got to be able to do what they need to do with their own data.

The a16z Show
AI Agents and the Fight for Customer Data

And then there's sort of the old guard who views it as SAP's data, and you'll do with it what we tell you to.

The a16z Show
AI Agents and the Fight for Customer Data

And then, you know, historically, Salesforce has been really good, with the exception of Slack, where they are terrible.

The a16z Show
AI Agents and the Fight for Customer Data

Yeah, I know.

The a16z Show
AI Agents and the Fight for Customer Data

But they've started to get squirrely about this.