Martin Lewis

And I literally could hear her running across the call centre.

I could hear the feet patting at speed to get across the call centre and her talking in the background to someone in panic.

And I came back and I felt really bad because I was being nice.

I wasn't calling up to complain.

I was just asking a simple inquiry question.

But I feel she felt like her entire job was on the line.

And I do remember one time, go the opposite way, where they didn't know it was me and I had incredibly rude service from somebody.

I mean, they were really rude and I wasn't being rude.

And what they told me was completely inappropriate.

And I said to them...

I don't believe that answer is correct.

And I believe that breaches the FCA's regulation on it.

I would like you to check.

And he said, I know what I'm talking about.

And I said, well, I don't believe you do.

And I'd like you to escalate if you would.

And he was properly rude to me.

And I said, I think we should take a step back here and start this again, because I don't think this is good for you or good for me.

Still refused.

And in the end, then when I asked to speak to escalate it to a manager as it was part, he refused.