Martin Lewis

And he said, you don't have a right and I'm not going to talk to you anymore.

And he put the phone down on me.

Wow.

And I called in the end.

I went senior and I used the who I am and I called senior people in that very large corporate environment.

I explained to them what had happened and they said yes.

I explained to them why I thought their policy was wrong, which they understood and agreed with.

I'm not going to go into the details of what it was.

And they said, can we listen to the call?

And I said, I don't want to because I don't want that person to lose their job.

And they said, well, we're going to listen to the call.

So they listened to the call and they came back and they said, I had a big push.

I don't want them to lose their job.

I think they probably need some retraining, but I don't want them to lose their job.

And they told me they wouldn't lose their job.

But they said the irony was they had done a training session with call centre staff.

And one of the analogies they'd used was just imagine that you're talking to Martin Lewis.

And this person had been.

And I hadn't got it.

So, but I don't want to, I'm trying to, as you can probably hear, Matt, I'm trying to be really nice about it and not dub it in.