Martin Lewis

Before I go into the details on the claims management firm, Simon, I think we've had a couple of people get in touch over this, haven't we?

Yeah, well, very many other people have had that happen to them.

That's one of the core things you can complain about under the regulator's template letter.

So anybody who has not properly signed up with a claims management firm and found they're put in a case for them, you can do this.

And I will tell you where I think that happens.

So you may have seen this on social media, Si.

You go onto social media and they will say, put your details in our checker to find out if you were missold car finance.

Have you seen any of those?

Yeah, I have actually.

Right.

Now, what I suspect you don't realise is if you use their checker in the small print at the bottom is you've just signed up to their claims management firm and to pay them 30% for doing it.

That's one of the big reasons lots of people are unaware they've got a claims management company doing this for them.

Now, I'm not saying all claims management firms work in that way, but certainly I've been warning about this for a while.

So my guess is that's what's happened to Nikki there, is she might have filled out one of those forms just speculatively, you know, you're out scrolling down on your infinite scroll on your Instagram or your Facebook or whatever it is.

Oh, I'll have a quick check of that.

Oh, I've got one.

Oh.

and moved on and not realise she's just signed up to a claims management firm and to give away, you know, 30% plus VAT, likely, of whatever she gets in compensation on the back of this, when she might have been thinking, oh, I'll do that and then I'll go and DIY it and do it myself on the free tools that are out there.

Any more?

So I think it's really plain, before we get into this, for people to understand...