Martin Lewis

I'm not asking you to cross the line in any inappropriate ways.

But just think of it as the idea that you want to win this person to your side with a smile.

Use their name if they've told you their name.

You know, thank them.

Do it all in that way.

Aggression does not help.

Tip number two, if you're near the end of your contract or at the end of your contract,

your biggest weapon is that you might go elsewhere.

So if you're not getting what you want, politely and nicely ask to go to Disconnections or whatever the equivalent is in that firm, because internally it'll be known as customer retentions.

And the people who work in that department, they have the real power to keep you.

As I say, that's the only two tips that you're getting.

Listen to the podcast later in the week, the Big Issues podcast, when we will be going into haggling into far more details.

Oh, and if you've got a haggling success for that, Martin Lewis podcast at bbc.co.uk.

It's Simon.

So, the Octopus Tracker Tariff is not a normal tracker tariff.

Other tracker tariffs just track the price cap.

The Octopus Tracker Tariff tracks the wholesale rates on a day-by-day basis.

It is a far more complicated and more sophisticated tariff than most energy tariffs out there.

Literally, the price you pay for gas and electricity moves every day based on the current, as in that days, or often the prior days actually, wholesale rates, the rates that the electricity and gas companies pay for gas and electricity.

Now, generally, it actually does pretty well.