Martin Lewis

You know, it gets you there.

But the point I would make is literally I've had call centre staff tell me in the past they have a certain number of discounts they can give in a day.

That's the point.

So there is a discretion there of who they're going to give a discount to and who they won't.

What's your next tip?

Now, I have to tell you, this one from Ellie has sent chills through me.

And I think it will send chills through everyone who hears it.

Ellie.

And from a call centre staff.

If you think you're on hold, don't assume because there's music that the call handler can't hear what you're saying whilst you're on hold.

That's not cricket, is it?

Well, I think it's probably just done for the system.

So, I mean, in purely haggling terms, what you don't say is you turn to your partner and say, oh, they're offering me 50.

If they get down to 40, I'll accept it because that would clearly, you've then given it away.

But equally, what else could you be saying?

I mean, I'm a little bit blown away by that one.

No, I don't mean about the haggling.

You could be having a private conversation.

You could be talking.

You could be brushing your teeth.