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Martin Lewis

πŸ‘€ Speaker
8955 total appearances
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Voice samples: 6
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Appearances Over Time

Podcast Appearances

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

You could be doing anything else at the time.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

The fact that they can hear you when you're on hold.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Yeah, tradables is, I mean, anything they can throw in as extras will give you more, you know, we heard it earlier, will give you more data on your mobile phone, will give you more channels that is non-cash.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Try for that as well, because that's often easier for them than giving you cash.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Claire, like this one.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Claire from the call centre.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Most call centres work 9 to 5, 12 to 6, 2 to 10 and overnight shifts.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Try and call towards the end of those times.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Be polite.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Use the handler's name.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Well, there you go, Adrian.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

You asked before.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Claire, who works in the call centre, says use the handler's name and tell them to take their time so they don't have to take another call two minutes before their shift ends.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

That makes them finish late.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Interesting.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Interesting.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

What were the times again for the shift?

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

9 to 5, 12 to 6, 2 to 10.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

And overnight shifts.

The Martin Lewis Podcast
How it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Right, got it.