Matt Abrahams

That's my answer. So what? Here's why it's important to you. And now what? Here's what you can do with it. In fact, many of my answers to your questions so far have done exactly that. I've used what, so what, now what? If you ask me for feedback, you say, hey, Matt, how'd that meeting go? I can say, I thought that meeting went really well, except when you talked about the implementation plan.

That's my answer. So what? Here's why it's important to you. And now what? Here's what you can do with it. In fact, many of my answers to your questions so far have done exactly that. I've used what, so what, now what? If you ask me for feedback, you say, hey, Matt, how'd that meeting go? I can say, I thought that meeting went really well, except when you talked about the implementation plan.

That's my answer. So what? Here's why it's important to you. And now what? Here's what you can do with it. In fact, many of my answers to your questions so far have done exactly that. I've used what, so what, now what? If you ask me for feedback, you say, hey, Matt, how'd that meeting go? I can say, I thought that meeting went really well, except when you talked about the implementation plan.

That's the what. When you talk about the inflammation plan, you talked quickly and didn't give as much detail. And when you do that, people think you're nervous or not prepared. That's the so what. Next time, slow down and add these two bits of information. That's the now what.

That's the what. When you talk about the inflammation plan, you talked quickly and didn't give as much detail. And when you do that, people think you're nervous or not prepared. That's the so what. Next time, slow down and add these two bits of information. That's the now what.

That's the what. When you talk about the inflammation plan, you talked quickly and didn't give as much detail. And when you do that, people think you're nervous or not prepared. That's the so what. Next time, slow down and add these two bits of information. That's the now what.

So by having a structure and by really figuring out what's important in this moment, I have the ability to adjust and adapt. Okay.

So by having a structure and by really figuring out what's important in this moment, I have the ability to adjust and adapt. Okay.

So by having a structure and by really figuring out what's important in this moment, I have the ability to adjust and adapt. Okay.

That's a great way to give feedback. Absolutely. What, so what, now what? If you think about it that way, and this structure can be used. I call it the Swiss army knife of structures because you can use it in so many ways. Many of the things I've explained when I've explained a principle to you, I said what the principle is, why it's important, and how it plays out.

That's a great way to give feedback. Absolutely. What, so what, now what? If you think about it that way, and this structure can be used. I call it the Swiss army knife of structures because you can use it in so many ways. Many of the things I've explained when I've explained a principle to you, I said what the principle is, why it's important, and how it plays out.

That's a great way to give feedback. Absolutely. What, so what, now what? If you think about it that way, and this structure can be used. I call it the Swiss army knife of structures because you can use it in so many ways. Many of the things I've explained when I've explained a principle to you, I said what the principle is, why it's important, and how it plays out.

It's just a useful place to start from. Not everything you say has to be in that structure, but knowing you can default to that frees up your resources to really connect and engage.

It's just a useful place to start from. Not everything you say has to be in that structure, but knowing you can default to that frees up your resources to really connect and engage.

It's just a useful place to start from. Not everything you say has to be in that structure, but knowing you can default to that frees up your resources to really connect and engage.

So I have a couple thoughts here. One, with enough time, people often can fix that problem. There is a built-in desire and spontaneous communication to respond immediately. It's okay to take a beat. Somebody asks you a question, you can say, let me think about that for a second. There's nothing wrong with that. That's not our first instinct, though.

So I have a couple thoughts here. One, with enough time, people often can fix that problem. There is a built-in desire and spontaneous communication to respond immediately. It's okay to take a beat. Somebody asks you a question, you can say, let me think about that for a second. There's nothing wrong with that. That's not our first instinct, though.

So I have a couple thoughts here. One, with enough time, people often can fix that problem. There is a built-in desire and spontaneous communication to respond immediately. It's okay to take a beat. Somebody asks you a question, you can say, let me think about that for a second. There's nothing wrong with that. That's not our first instinct, though.

Or I can ask a question, a follow-up question, a clarifying question. That gives me time. I can paraphrase what you said, again, building in time.

Or I can ask a question, a follow-up question, a clarifying question. That gives me time. I can paraphrase what you said, again, building in time.