Matt Best

We'll cover all aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. This podcast is aimed at leaders from exec all the way down to line managers. Welcome back. We're here to continue our conversation.

We'll cover all aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. This podcast is aimed at leaders from exec all the way down to line managers. Welcome back. We're here to continue our conversation.

We are thrilled to have Charlotte Smith on the Growth Workshop podcast, an experienced people manager specializing in talent strategies and currently working with Trilogy International. I think quite often the clients that we work with, some of the stuff that we just observe as well in the market is you've got this, yeah, yeah, yeah, okay, yeah, yeah, I know what I need to do. This is my token.

We are thrilled to have Charlotte Smith on the Growth Workshop podcast, an experienced people manager specializing in talent strategies and currently working with Trilogy International. I think quite often the clients that we work with, some of the stuff that we just observe as well in the market is you've got this, yeah, yeah, yeah, okay, yeah, yeah, I know what I need to do. This is my token.

And we kind of walk off and go, right. That feels like a real challenge for those leaders in that space where the business is saying, let's go in this direction. This is great. We're going to have a client-centric approach to the way that we win work, the way that we serve our clients. Great.

And we kind of walk off and go, right. That feels like a real challenge for those leaders in that space where the business is saying, let's go in this direction. This is great. We're going to have a client-centric approach to the way that we win work, the way that we serve our clients. Great.

By the time it lands on the desk of a junior person who's had their feet under the desk for less than five years, how does that translate?

By the time it lands on the desk of a junior person who's had their feet under the desk for less than five years, how does that translate?

It's that tying together, knitting together, everybody rowing the boat in the same direction, right? And no one's kind of fighting. And it's so great to hear that example, Charlotte, thank you for sharing. I know our audience will really appreciate that and maybe see some of that in their own organizations.

It's that tying together, knitting together, everybody rowing the boat in the same direction, right? And no one's kind of fighting. And it's so great to hear that example, Charlotte, thank you for sharing. I know our audience will really appreciate that and maybe see some of that in their own organizations.

Something you said just previously and I think that was particularly interesting or that sort of jumped out for me is how you've, what you're doing with your business and how you're enabling your business is to take that KPI data focus and actually carry it into those client partnerships as well. You talk about having a PMO and actually let's get wrapped around the same metrics.

Something you said just previously and I think that was particularly interesting or that sort of jumped out for me is how you've, what you're doing with your business and how you're enabling your business is to take that KPI data focus and actually carry it into those client partnerships as well. You talk about having a PMO and actually let's get wrapped around the same metrics.

So let's align your metrics with our goals so that everything is clear. I mean, that's got to be the North Star of client centricity, right?

So let's align your metrics with our goals so that everything is clear. I mean, that's got to be the North Star of client centricity, right?

Drop the mic. And I think just for the audience today, some absolute gold dust in there. And I know, obviously, we've been talking in the context of a recruitment business, but there's so much of this that is relevant, as you said, way beyond recruitment businesses. And just having that eyes on all of those really, really important things and not trying to boil the ocean.

Drop the mic. And I think just for the audience today, some absolute gold dust in there. And I know, obviously, we've been talking in the context of a recruitment business, but there's so much of this that is relevant, as you said, way beyond recruitment businesses. And just having that eyes on all of those really, really important things and not trying to boil the ocean.

I think one of the things you said right towards the end there was about taking time, right? So taking time to win a deal, but also taking time to invoke change within the business is clearly something you've done to great success and is starting to and taking those difficult personalities on the journey with you along the way as well.

I think one of the things you said right towards the end there was about taking time, right? So taking time to win a deal, but also taking time to invoke change within the business is clearly something you've done to great success and is starting to and taking those difficult personalities on the journey with you along the way as well.

So on behalf of Johnny and I, Charlotte, thank you so much for joining us today. We've thoroughly enjoyed it. Fantastic insight. And to our listeners, I'm sure you're going to get a huge amount from this conversation. So thank you.

So on behalf of Johnny and I, Charlotte, thank you so much for joining us today. We've thoroughly enjoyed it. Fantastic insight. And to our listeners, I'm sure you're going to get a huge amount from this conversation. So thank you.