Matt Best

So leading on from that into our next one, which is operational rigor. And this sort of talks to those sort of consistency in the habits. And this is probably where it's really most important to balance those sort of metrics and people. And this principle talks to how...

So leading on from that into our next one, which is operational rigor. And this sort of talks to those sort of consistency in the habits. And this is probably where it's really most important to balance those sort of metrics and people. And this principle talks to how...

operationally and as a leader, you are maintaining the right cadence with your team, but you're maintaining the right consistency and habit in the way that you coach, in the way that you deliver, in the way that you operationally run your team. How often are you reviewing key metrics with your team? How are you using that to then guide the team forward? It's interesting. I am in a previous life.

operationally and as a leader, you are maintaining the right cadence with your team, but you're maintaining the right consistency and habit in the way that you coach, in the way that you deliver, in the way that you operationally run your team. How often are you reviewing key metrics with your team? How are you using that to then guide the team forward? It's interesting. I am in a previous life.

I picked up the nickname Matt Best Efficiency due to my focus on operational rigor. So it's something that's very close to my heart. What does it mean to you, Johnny? Oh, my gosh.

I picked up the nickname Matt Best Efficiency due to my focus on operational rigor. So it's something that's very close to my heart. What does it mean to you, Johnny? Oh, my gosh.

You're not going to live that one down. I would agree, Johnny, I think going back to the appreciating understanding that there is some repetition in the role, especially in that middle management role within a business. I think the interesting thing here is, as you said, is balancing that. I think the important thing to say here as well, though, is that whilst you might have some repetition, the

You're not going to live that one down. I would agree, Johnny, I think going back to the appreciating understanding that there is some repetition in the role, especially in that middle management role within a business. I think the interesting thing here is, as you said, is balancing that. I think the important thing to say here as well, though, is that whilst you might have some repetition, the

Coaching your team and having really great people conversations should feel, you know, should feel really engaging if you really, if that's something that you want to do as part of the, you know, as a leader, it's a fundamental skill and it's something you can continue to hone.

Coaching your team and having really great people conversations should feel, you know, should feel really engaging if you really, if that's something that you want to do as part of the, you know, as a leader, it's a fundamental skill and it's something you can continue to hone.

And I think, you know, as ever with the sort of monotonous tasks, it's always sort of challenging yourself to think about how you can make those more efficient, how you can automate, but at the same time, realizing to your point that it is an ongoing recurring thing and you can't leave it alone for three months, expect to come back and it's still working.

And I think, you know, as ever with the sort of monotonous tasks, it's always sort of challenging yourself to think about how you can make those more efficient, how you can automate, but at the same time, realizing to your point that it is an ongoing recurring thing and you can't leave it alone for three months, expect to come back and it's still working.

Yeah, that's a question we should be asking all of our clients is why do we think that's important? And it's about effectiveness, isn't it? And discipline, like you said, understanding the process, understanding what it takes. So then being able to map what that looks like and then stay accountable to it. And that needs and that requires discipline.

Yeah, that's a question we should be asking all of our clients is why do we think that's important? And it's about effectiveness, isn't it? And discipline, like you said, understanding the process, understanding what it takes. So then being able to map what that looks like and then stay accountable to it. And that needs and that requires discipline.

It requires the right habits and it requires for a lot of practitioners on the ground, the support of their leader and being able to execute against that. Nice. So moving on to our fourth principle and looking at commercial alignment. And this is you've got a lovely quote that you shared with me previously. I'd like you to share again about rowing in the same direction.

It requires the right habits and it requires for a lot of practitioners on the ground, the support of their leader and being able to execute against that. Nice. So moving on to our fourth principle and looking at commercial alignment. And this is you've got a lovely quote that you shared with me previously. I'd like you to share again about rowing in the same direction.

And I think as part of a part of commercial alignment and a client centric organization, and we've at SBR here, we've recently published a co-authored a white paper around rowing. a client-centric approach and everyone in the business guided towards the same outcome.

And I think as part of a part of commercial alignment and a client centric organization, and we've at SBR here, we've recently published a co-authored a white paper around rowing. a client-centric approach and everyone in the business guided towards the same outcome.

I had a similar conversation with a leader in a customer success function of a managed services client just earlier this week who reiterated to his team that customer success is all about

I had a similar conversation with a leader in a customer success function of a managed services client just earlier this week who reiterated to his team that customer success is all about