Matt Best

We've got to look holistically across all of it. So many insights in this discussion with Chris, and he talked so eloquently about this topic of customer management and how PlanHat support their customers in achieving this and helping them achieve this for their own clients. We'd love to thank Chris again for being part of the podcast. And we look forward to you joining us again soon.

For more insights, make sure you subscribe. And if you enjoy the journey, don't forget to leave us a review. Your feedback fuels our growth. Until next time, keep up that forward thinking mindset. Goodbye.

For more insights, make sure you subscribe. And if you enjoy the journey, don't forget to leave us a review. Your feedback fuels our growth. Until next time, keep up that forward thinking mindset. Goodbye.

Hello and welcome to the Growth Workshop Podcast with your hosts, me, Matt Best and Jonny Adams. In this podcast, we'll be sharing insights from our combined 30 plus years experience and hearing from other industry leaders to get their thoughts and perspectives on what growth looks like in modern business.

Hello and welcome to the Growth Workshop Podcast with your hosts, me, Matt Best and Jonny Adams. In this podcast, we'll be sharing insights from our combined 30 plus years experience and hearing from other industry leaders to get their thoughts and perspectives on what growth looks like in modern business.

We'll cover all aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. This podcast is aimed at leaders from exec all the way down to line managers. Hello and welcome to the Growth Workshop podcast with myself, Matt Best, and my co-host, Jonny Adams. Hello. Hi, Jonny.

We'll cover all aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. This podcast is aimed at leaders from exec all the way down to line managers. Hello and welcome to the Growth Workshop podcast with myself, Matt Best, and my co-host, Jonny Adams. Hello. Hi, Jonny.

And today we are joined by the fantastic Chris Register. And Chris is one of the founding members and current CCO of Planhat. Planhat are a customer platform built to acquire, service, and grow lifelong customers. Chris has also a wealth of experience in growing and developing SaaS software organizations over his illustrious career so far. So Chris, thank you for joining us.

And today we are joined by the fantastic Chris Register. And Chris is one of the founding members and current CCO of Planhat. Planhat are a customer platform built to acquire, service, and grow lifelong customers. Chris has also a wealth of experience in growing and developing SaaS software organizations over his illustrious career so far. So Chris, thank you for joining us.

It's fantastic to see you. I know SBR and Planhat have been partners now for some time, and we talk a lot about customer success, or as it's often known, CS for short. And what would be a fascinating place to start today's conversation is just talk to our listeners a little bit about where things started out for you and how your journey began.

It's fantastic to see you. I know SBR and Planhat have been partners now for some time, and we talk a lot about customer success, or as it's often known, CS for short. And what would be a fascinating place to start today's conversation is just talk to our listeners a little bit about where things started out for you and how your journey began.

Big, big, big adventure. That is quite the journey and the international element there as well, right? It's so fascinating to experience all those different cultures, especially as you're building something new. That must have been really interesting.

Big, big, big adventure. That is quite the journey and the international element there as well, right? It's so fascinating to experience all those different cultures, especially as you're building something new. That must have been really interesting.

That's fantastic. And a recent guest on this podcast, we were talking about employee satisfaction being the forerunner to client satisfaction. And I think, you know, talking about focus on talent, focus on people and seeing that as your key leverage and your key opportunity for growth is, I don't think many naturally think like that. And I think that's a really fascinating bit of insight.

That's fantastic. And a recent guest on this podcast, we were talking about employee satisfaction being the forerunner to client satisfaction. And I think, you know, talking about focus on talent, focus on people and seeing that as your key leverage and your key opportunity for growth is, I don't think many naturally think like that. And I think that's a really fascinating bit of insight.

And we really want to dive into this concept of client centricity with you today. But as is customary on the podcast, and just before we get into the meat of things, we'd love to hear something that was particularly interesting in your week.

And we really want to dive into this concept of client centricity with you today. But as is customary on the podcast, and just before we get into the meat of things, we'd love to hear something that was particularly interesting in your week.

Love that. That energy, right? Just getting energy from places where we don't necessarily expect it. And I mean, I know I didn't get a chance to go in person, but just even hearing it on the TV, you could almost sort of feel the power coming through. And as a rugby fan, I've had many experience in the Stade de France listening to that being chanted in my ear. They really get behind their team.

Love that. That energy, right? Just getting energy from places where we don't necessarily expect it. And I mean, I know I didn't get a chance to go in person, but just even hearing it on the TV, you could almost sort of feel the power coming through. And as a rugby fan, I've had many experience in the Stade de France listening to that being chanted in my ear. They really get behind their team.

It's fantastic to hear that support.