Matt Best

But hopefully what we've done today is share five really great foundational principles to successful leadership, alongside some really great examples of how they can impact your business and how they can help you in being successful as a leader. So with that, I'd encourage you to think about

these and how you can incorporate some of this into your own leadership culture into your own organization and so we very much look forward to seeing you on the next podcast and johnny thanks so much again for your insight and contribution in the podcast today awesome thanks man cheers now For more insights, make sure you subscribe. And if you enjoy the journey, don't forget to leave us a review.

these and how you can incorporate some of this into your own leadership culture into your own organization and so we very much look forward to seeing you on the next podcast and johnny thanks so much again for your insight and contribution in the podcast today awesome thanks man cheers now For more insights, make sure you subscribe. And if you enjoy the journey, don't forget to leave us a review.

Your feedback fuels our growth. Until next time, keep up that forward-thinking mindset. Goodbye.

Your feedback fuels our growth. Until next time, keep up that forward-thinking mindset. Goodbye.

Hello and welcome to the Growth Workshop podcast. So wow, Johnny, what a fantastic conversation that we just had there with Chris Register from Planhat. He shared some really fantastic insights with us around the importance of long-term customer management and client centricity. I'd love to get your takeaway. What was the key thing that stood out to you from our conversation?

Hello and welcome to the Growth Workshop podcast. So wow, Johnny, what a fantastic conversation that we just had there with Chris Register from Planhat. He shared some really fantastic insights with us around the importance of long-term customer management and client centricity. I'd love to get your takeaway. What was the key thing that stood out to you from our conversation?

It's building on what you said there, Johnny, I think a lot of what Chris talked about was, and how he redefined customer success is actually long term customer management, I think is so important and looking at customer success or customer management as a ongoing thing.

It's building on what you said there, Johnny, I think a lot of what Chris talked about was, and how he redefined customer success is actually long term customer management, I think is so important and looking at customer success or customer management as a ongoing thing.

motion in your business and and hence your point around why that's so important culturally and to build that culture within your your wider business not just within a siloed part of it i.e your customer success team i think one of the interesting stories that chris shared around the b2b organization that really prioritized sales velocity over anything else and the cro then wondering why you know

motion in your business and and hence your point around why that's so important culturally and to build that culture within your your wider business not just within a siloed part of it i.e your customer success team i think one of the interesting stories that chris shared around the b2b organization that really prioritized sales velocity over anything else and the cro then wondering why you know

ARR was still going down and it's this kind of leaky bucket analogy right where we keep filling in the bucket at rapid pace but the holes in the bucket get bigger and bigger and more and more flows out the other end and I think it's really fascinating to think about what that means and how that relates to long-term customer management and I think

ARR was still going down and it's this kind of leaky bucket analogy right where we keep filling in the bucket at rapid pace but the holes in the bucket get bigger and bigger and more and more flows out the other end and I think it's really fascinating to think about what that means and how that relates to long-term customer management and I think

When we talk to customers about this, we talk about having a well-defined ideal client profile and truly understanding the client that you're going after that makes sure that you're bringing the right clients or partnering with the right clients in your business to demonstrate the value and provide them with the services that they need.

When we talk to customers about this, we talk about having a well-defined ideal client profile and truly understanding the client that you're going after that makes sure that you're bringing the right clients or partnering with the right clients in your business to demonstrate the value and provide them with the services that they need.

And I think that's one way that you can help maintain that high sales velocity and continue to serve your customers well. But I think the other thing that stood out to me is Well, how do you then also look at this from a handover transition? How do you effectively onboard those customers into your business? How do you effectively partner with them?

And I think that's one way that you can help maintain that high sales velocity and continue to serve your customers well. But I think the other thing that stood out to me is Well, how do you then also look at this from a handover transition? How do you effectively onboard those customers into your business? How do you effectively partner with them?

How do you truly understand their business challenges across their entire business and across your entire business? so that you can really, truly partner with them and continue to support them for the long term. I think that was a really, really fascinating bit of insight and a really great story that he shared with us as well that shows that we can't just focus on one end of the customer journey.

How do you truly understand their business challenges across their entire business and across your entire business? so that you can really, truly partner with them and continue to support them for the long term. I think that was a really, really fascinating bit of insight and a really great story that he shared with us as well that shows that we can't just focus on one end of the customer journey.

We've got to look holistically across all of it. So many insights in this discussion with Chris, and he talked so eloquently about this topic of customer management and how PlanHat support their customers in achieving this and helping them achieve this for their own clients. We'd love to thank Chris again for being part of the podcast. And we look forward to you joining us again soon.