Matt Best

What's gone on that you can share with our listeners to get everyone excited at the start of today's podcast?

Brilliant. That sounds incredibly productive, which is fantastic. Thank you. And Johnny, what about you? You always have normally an interesting story to share with us at the start of these podcasts.

Brilliant. That sounds incredibly productive, which is fantastic. Thank you. And Johnny, what about you? You always have normally an interesting story to share with us at the start of these podcasts.

really busy week last week, actually. And Thomas, much like yourself, lots and lots of meetings, really effective, great conversations. And we all know that in business development and sales, the week that follows that is a week of follow-ups. And that's really what this week has been about. But it's really great being able to reflect on those fantastic conversations with clients and prospects.

really busy week last week, actually. And Thomas, much like yourself, lots and lots of meetings, really effective, great conversations. And we all know that in business development and sales, the week that follows that is a week of follow-ups. And that's really what this week has been about. But it's really great being able to reflect on those fantastic conversations with clients and prospects.

And if we think about our listeners to this podcast and their own sort of focus on growth, just a little reminder of all of that hard work that you've put in, what comes out, and maybe some of our listeners will have shared your pre-8am contract signatures, Thomas, which is always a nice way to start the week. Let's hope so. Wonderful. Well, look, Thomas, you're a serial entrepreneur, right?

And if we think about our listeners to this podcast and their own sort of focus on growth, just a little reminder of all of that hard work that you've put in, what comes out, and maybe some of our listeners will have shared your pre-8am contract signatures, Thomas, which is always a nice way to start the week. Let's hope so. Wonderful. Well, look, Thomas, you're a serial entrepreneur, right?

You've got vast experience in developing and growing businesses. So tell us, what's your biggest success?

You've got vast experience in developing and growing businesses. So tell us, what's your biggest success?

So 82 times return flipping businesses clearly sets you out as someone who knows very well what they're doing. We'd love to know, what are the three things that have helped you in being so successful with that business, but also with the other businesses that you've worked with and achieved growth for?

So 82 times return flipping businesses clearly sets you out as someone who knows very well what they're doing. We'd love to know, what are the three things that have helped you in being so successful with that business, but also with the other businesses that you've worked with and achieved growth for?

Thomas, it's great to have those sort of three key areas, and we love to dig into each of those and paying particular attention to number one and referrals. But just before we do that, account management is something very close to my heart and my experience in customer success and running account management teams. And I think it can sometimes be such an understatement.

Thomas, it's great to have those sort of three key areas, and we love to dig into each of those and paying particular attention to number one and referrals. But just before we do that, account management is something very close to my heart and my experience in customer success and running account management teams. And I think it can sometimes be such an understatement.

appreciated side of the business so I was having a conversation with that CS leader just the other day and we were talking about the volume of business and the cost of losing business is so seldom seen as a sort of risk and all that focus gets put on to sales and acquiring new logos and then you turn around and if half your customer base is gone, you've undone all of that good work.

appreciated side of the business so I was having a conversation with that CS leader just the other day and we were talking about the volume of business and the cost of losing business is so seldom seen as a sort of risk and all that focus gets put on to sales and acquiring new logos and then you turn around and if half your customer base is gone, you've undone all of that good work.

So it's such a, I think, just wanted to share my view, my perspective there as someone, you know, I think account management is so, so key, especially in services businesses where you've got ongoing commitments and, you know, in modern SaaS, of course, and 10 years is quite something. I mean, you must go through a number of key stakeholders in that time.

So it's such a, I think, just wanted to share my view, my perspective there as someone, you know, I think account management is so, so key, especially in services businesses where you've got ongoing commitments and, you know, in modern SaaS, of course, and 10 years is quite something. I mean, you must go through a number of key stakeholders in that time.

So it just demonstrates that good account managers really are really impactful and effective in one's business.

So it just demonstrates that good account managers really are really impactful and effective in one's business.

Leading nicely into your third point of co-tailing, right? And the importance of maintaining those strong relationships and then following them around the industry.