Matt Best
speaker
628 appearances
20 recordings
1 series
first heard May 2024
last heard 30 Aug
Matt Best’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 7 in all, peaking in Aug 2026 with 2.
Appearances
So I think for me, it's about, you know, thinking about how I take that into the advice and the guidance that I'm giving my clients when it comes to creating that robust sort of end to end process that has to have a certain amount of structure whilst retaining this vital focus on client centricity. And I think that was, yeah, stand out for me. Again, what a fantastic conversation.
As you said at the beginning here, Johnny, her energy is just, I think we could have talked for hours. So thank you again so much to Leslie Ronaldson, VP of Sales in EMEA for Gong, for joining us on the Growth Workshop podcast and all of our listeners out there. We hope you enjoyed it as much as we did. And a bow for Johnny and I. See you next time. For more insights, make sure you subscribe.
And if you enjoy the journey, don't forget to leave us a review. Your feedback fuels our growth. Until next time, keep up that forward thinking mindset. Goodbye.
Hello and welcome to the Growth Workshop Podcast with your hosts, me, Matt Best and Jonny Adams. In this podcast, we'll be sharing insights from our combined 30 plus years experience and hearing from other industry leaders to get their thoughts and perspectives on what growth looks like in modern business.
We'll cover all aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. This podcast is aimed at leaders from exec all the way down to line managers. Hello and welcome to the Growth Workshop podcast with myself, Matt Best, and my co-host, Johnny Adams.
Today, we're joined by the fantastic Leslie Ronaldson, a friend of our business now for a number of years and a familiar face to a few of us here. So we're thrilled to have you on with us today, Leslie. So thank you so much for joining.
Brilliant. Brilliant. And as you'll know from and as the rest of our audience will know, as is customary, we ask a question about what's been interesting, what's been going on in your week. So, Johnny, I'm going to come to you first. And nice to see you as always. But what's been going on in your world over the last seven to 10 days?
So, yeah. Yeah, harmony, nice. And, Johnny, there's nothing that a pregnant woman, in my experience, the thing about my wife that likes least is watching the other half sup a nice cold beer in the sunshine at about 12 o'clock on holiday. So, yeah.
One of us should have a good time. Fantastic. Similarly, reconnecting with family, right? I think that's been something that for me over the weekend, I've been fortunate to have my parents come and visit, which is always nice. And it's good for the kids to get some time with their grandparents as well. So I've just had a really, yeah, really nice time kind of connecting.
And when you think about that, work life harmony peace right just a bit of prioritizing time had a couple of really involved weeks at work which have been really great really kind of rewarding in lots of ways but tiring in others and sometimes it's good to be able to just go i need to disconnect from this a little bit and reconnect with the family time so that's been what's going on in my world
And Leslie, how about you?
So thank you so much. And it's interesting you say around the childhood piece. I was listening to Simon Sinek on the High Performance podcast recently, and he was talking, you know, in order to help people find their why, it always starts with a childhood memory because it's such a guiding principle in life. Who we become and how we become that way.
And I think it's a really interesting thing to reflect on. I think it's that time away, right? It's that time out of the day to day. And like you said, out of the numbers and out of the data and out of conversations about specific accounts and specific situations and into something that's a little bit freer and allows everyone to be their self a little bit.
It's just great to get to know people like that. And yeah, thank you for sharing that story with us, Leslie. That's fantastic. And I mean, as we go into the heart of today's conversation, really what we'd hope to get your perspective and insight on. And as Johnny said, you've already dropped a couple of insight bombs, if you like, on us and the audience, which is fantastic.
But we know that, again, going back into that sort of looking at your career, that you're passionate about sort of customer centricity and how important that is to a business. And that's really what we're looking forward to diving into in a little bit more detail with you.
Before that, though, it would be really great, I think, for the audience and for Johnny and I just understand a little bit more, hear a bit more about your journey so far. You know, you've held some incredibly senior roles in a really competitive market and a really competitive space. Could you just talk us through your journey so far?
You're never leaving. You heard it here first. I'm sure the rest of your team are thrilled to hear that, Leslie. Thank you so much for sharing that history with us. Again, some really great insights. I think there's this one key thing that jumped out to me as you were talking about SaaS. And I think it's such a... I have a background in SaaS as well and in delivery.
And one thing that SaaS did to the market was...
to really throw the challenge back to the vendor when it comes to that customer centricity because it gave the end buyer options right the days of huge monolithic change that was involved in in swapping out between technologies where you had like deployed implemented you spent a whole bunch of money in data centers and stuff just to host particular technology sas kind of tore up that rule book and sort of turned the spotlight back at the vendors to say what are you going to do
to make sure that your client values this? What are you going to do to drive that important customer centricity? How much do you care about your clients? It's something that really resonates with me. And you see those organizations, I was in an organization going through that transition from that sort of deployable into SaaS. And it's a big transition and it's quite eye-opening.
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