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Matt Best

๐Ÿ‘ค Speaker
635 total appearances

Appearances Over Time

Podcast Appearances

The Growth Workshop Podcast
Episode 13, Part 1 - Aligning Marketing, Sales, and Customer Success with Teresa Allan

The marketing person was like, we could definitely help you do more there. Yeah. I didn't realize that that's the kind of insight you wanted to share with your customer. And it's those opportunities to have those clicks and those moments of, right, light bulb's gone. Let's do something different.

The Growth Workshop Podcast
Episode 13, Part 1 - Aligning Marketing, Sales, and Customer Success with Teresa Allan

Your example there, Johnny, just links right back to what Teresa said at the top, which is around having that holistic view across all of those things and having a leader who's driving that, but then also driving down the same objectives and the same goals, which stops your leaky bucket.

The Growth Workshop Podcast
Episode 13, Part 1 - Aligning Marketing, Sales, and Customer Success with Teresa Allan

Your example there, Johnny, just links right back to what Teresa said at the top, which is around having that holistic view across all of those things and having a leader who's driving that, but then also driving down the same objectives and the same goals, which stops your leaky bucket.

The Growth Workshop Podcast
Episode 13, Part 1 - Aligning Marketing, Sales, and Customer Success with Teresa Allan

I recall when we had Chris Register from Planhat on the podcast quite recently talking about an example of him talking to a CRO saying, we just need to keep filling the hopper, we just need to keep filling the hopper. He's like, You've got a leaky bucket, right? That's why your ARR numbers are down. It's not because you're not getting enough in the front door.

The Growth Workshop Podcast
Episode 13, Part 1 - Aligning Marketing, Sales, and Customer Success with Teresa Allan

I recall when we had Chris Register from Planhat on the podcast quite recently talking about an example of him talking to a CRO saying, we just need to keep filling the hopper, we just need to keep filling the hopper. He's like, You've got a leaky bucket, right? That's why your ARR numbers are down. It's not because you're not getting enough in the front door.

The Growth Workshop Podcast
Episode 13, Part 1 - Aligning Marketing, Sales, and Customer Success with Teresa Allan

It's because stuff's falling out the back.

The Growth Workshop Podcast
Episode 13, Part 1 - Aligning Marketing, Sales, and Customer Success with Teresa Allan

It's because stuff's falling out the back.

The Growth Workshop Podcast
Episode 13, Part 1 - Aligning Marketing, Sales, and Customer Success with Teresa Allan

That's a fantastic post for us to end today's conversation. So Teresa Allen, the founder of Magnus Consulting, to her more than this name, join us for part two as we continue this conversation. For more insights, make sure you subscribe. And if you enjoy the journey, don't forget to leave us a review. Your feedback fuels our growth. Until next time, keep up that forward thinking mindset. Goodbye.

The Growth Workshop Podcast
Episode 13, Part 1 - Aligning Marketing, Sales, and Customer Success with Teresa Allan

That's a fantastic post for us to end today's conversation. So Teresa Allen, the founder of Magnus Consulting, to her more than this name, join us for part two as we continue this conversation. For more insights, make sure you subscribe. And if you enjoy the journey, don't forget to leave us a review. Your feedback fuels our growth. Until next time, keep up that forward thinking mindset. Goodbye.

The Growth Workshop Podcast
Episode 12, Part 2 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

Hello and welcome to the Growth Workshop Podcast with your hosts, me, Matt Best and Jonny Adams. In this podcast, we'll be sharing insights from our combined 30 plus years experience and hearing from other industry leaders to get their thoughts and perspectives on what growth looks like in modern business.

The Growth Workshop Podcast
Episode 12, Part 2 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

Hello and welcome to the Growth Workshop Podcast with your hosts, me, Matt Best and Jonny Adams. In this podcast, we'll be sharing insights from our combined 30 plus years experience and hearing from other industry leaders to get their thoughts and perspectives on what growth looks like in modern business.

The Growth Workshop Podcast
Episode 12, Part 2 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

We'll cover all aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. This podcast is aimed at leaders from exec all the way down to line managers. Welcome back. We're here to continue our conversation.

The Growth Workshop Podcast
Episode 12, Part 2 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

We'll cover all aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. This podcast is aimed at leaders from exec all the way down to line managers. Welcome back. We're here to continue our conversation.

The Growth Workshop Podcast
Episode 12, Part 2 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

We are thrilled to have Charlotte Smith on the Growth Workshop podcast, an experienced people manager specializing in talent strategies and currently working with Trilogy International. I think quite often the clients that we work with, some of the stuff that we just observe as well in the market is you've got this, yeah, yeah, yeah, okay, yeah, yeah, I know what I need to do. This is my token.

The Growth Workshop Podcast
Episode 12, Part 2 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

We are thrilled to have Charlotte Smith on the Growth Workshop podcast, an experienced people manager specializing in talent strategies and currently working with Trilogy International. I think quite often the clients that we work with, some of the stuff that we just observe as well in the market is you've got this, yeah, yeah, yeah, okay, yeah, yeah, I know what I need to do. This is my token.

The Growth Workshop Podcast
Episode 12, Part 2 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

And we kind of walk off and go, right. That feels like a real challenge for those leaders in that space where the business is saying, let's go in this direction. This is great. We're going to have a client-centric approach to the way that we win work, the way that we serve our clients. Great.

The Growth Workshop Podcast
Episode 12, Part 2 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

And we kind of walk off and go, right. That feels like a real challenge for those leaders in that space where the business is saying, let's go in this direction. This is great. We're going to have a client-centric approach to the way that we win work, the way that we serve our clients. Great.

The Growth Workshop Podcast
Episode 12, Part 2 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

By the time it lands on the desk of a junior person who's had their feet under the desk for less than five years, how does that translate?

The Growth Workshop Podcast
Episode 12, Part 2 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

By the time it lands on the desk of a junior person who's had their feet under the desk for less than five years, how does that translate?

The Growth Workshop Podcast
Episode 12, Part 2 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

It's that tying together, knitting together, everybody rowing the boat in the same direction, right? And no one's kind of fighting. And it's so great to hear that example, Charlotte, thank you for sharing. I know our audience will really appreciate that and maybe see some of that in their own organizations.