Matt Pierce

She started helping us with support and she started helping us with customer success, kind of the implementations. And then, and then we went and hired another person said, all right, well, we want to move her. We're close enough deals. And at that point I was the only one selling and I'm out selling enough, closing enough deals. We need her focused just on customer success.

She started helping us with support and she started helping us with customer success, kind of the implementations. And then, and then we went and hired another person said, all right, well, we want to move her. We're close enough deals. And at that point I was the only one selling and I'm out selling enough, closing enough deals. We need her focused just on customer success.

She started helping us with support and she started helping us with customer success, kind of the implementations. And then, and then we went and hired another person said, all right, well, we want to move her. We're close enough deals. And at that point I was the only one selling and I'm out selling enough, closing enough deals. We need her focused just on customer success.

So we go hire a customer support person and he is still with us as well today. So we hired him. I want to say he started January 2020. And so it's just, to me, it's a continual evaluation of your team of where are you excelling and where are areas that you need some help. Of course, for us now, we've got a full leadership team. We're nearly 50 employees now.

So we go hire a customer support person and he is still with us as well today. So we hired him. I want to say he started January 2020. And so it's just, to me, it's a continual evaluation of your team of where are you excelling and where are areas that you need some help. Of course, for us now, we've got a full leadership team. We're nearly 50 employees now.

So we go hire a customer support person and he is still with us as well today. So we hired him. I want to say he started January 2020. And so it's just, to me, it's a continual evaluation of your team of where are you excelling and where are areas that you need some help. Of course, for us now, we've got a full leadership team. We're nearly 50 employees now.

at immediate here two years later, which is crazy when I think about December 2019, it was just me. It's just a continual evolution of finding, identifying streaks and weaknesses, and then kind of filling in some of those gaps. And then I think the other asterisk that comes by it is making sure that you're hiring as good culture fits.

at immediate here two years later, which is crazy when I think about December 2019, it was just me. It's just a continual evolution of finding, identifying streaks and weaknesses, and then kind of filling in some of those gaps. And then I think the other asterisk that comes by it is making sure that you're hiring as good culture fits.

at immediate here two years later, which is crazy when I think about December 2019, it was just me. It's just a continual evolution of finding, identifying streaks and weaknesses, and then kind of filling in some of those gaps. And then I think the other asterisk that comes by it is making sure that you're hiring as good culture fits.

And so a big thing for us is we're a mission-driven organization. We're on a mission to positively impact the financial well-being of a million Americans over the next three years. And so we're actively looking for people that are going to come in and buy into that mission. You'll notice our mission didn't say, well, we're going to build a billion-dollar company, right?

And so a big thing for us is we're a mission-driven organization. We're on a mission to positively impact the financial well-being of a million Americans over the next three years. And so we're actively looking for people that are going to come in and buy into that mission. You'll notice our mission didn't say, well, we're going to build a billion-dollar company, right?

And so a big thing for us is we're a mission-driven organization. We're on a mission to positively impact the financial well-being of a million Americans over the next three years. And so we're actively looking for people that are going to come in and buy into that mission. You'll notice our mission didn't say, well, we're going to build a billion-dollar company, right?

Our mission didn't say, well, we're going to go do this, we're going to do that. Our mission is really driven around creating social impact and helping people And I believe as a for-profit business, if we help people and we do it the right way and we do it responsibly, we'll generate enough revenue to be a really successful, sustainable, long-term business.

Our mission didn't say, well, we're going to go do this, we're going to do that. Our mission is really driven around creating social impact and helping people And I believe as a for-profit business, if we help people and we do it the right way and we do it responsibly, we'll generate enough revenue to be a really successful, sustainable, long-term business.

Our mission didn't say, well, we're going to go do this, we're going to do that. Our mission is really driven around creating social impact and helping people And I believe as a for-profit business, if we help people and we do it the right way and we do it responsibly, we'll generate enough revenue to be a really successful, sustainable, long-term business.

But for us, it's finding people that fill in some of the gaps that we need as an organization and then buy into this culture and buy into this mission and want to put their head down and get up and go to work every day to go fight and to go win and to go make sure that we're supporting our user community as best we can.

But for us, it's finding people that fill in some of the gaps that we need as an organization and then buy into this culture and buy into this mission and want to put their head down and get up and go to work every day to go fight and to go win and to go make sure that we're supporting our user community as best we can.

But for us, it's finding people that fill in some of the gaps that we need as an organization and then buy into this culture and buy into this mission and want to put their head down and get up and go to work every day to go fight and to go win and to go make sure that we're supporting our user community as best we can.

And so it's a really cool, delicate balance and continual, you know, continually refining the process and looking for places and figuring out, is this the right person in that role? We've got a couple of people that we've moved around to different roles inside the organization. We hired them for one.

And so it's a really cool, delicate balance and continual, you know, continually refining the process and looking for places and figuring out, is this the right person in that role? We've got a couple of people that we've moved around to different roles inside the organization. We hired them for one.