Matt Price

And we learned a number of things when you take on that responsibility.

Again, a bolt-on bot vendor is only interested to get paid by the resolution.

So they'll do everything they can to get paid for that resolution rather than necessarily hand off because we don't

Our outcome, whether it's handled by the AI or the human, we only get paid when we solve that outcome and we never charge a customer if it was a negative customer experience because we can do that now.

What that does is changes behavior within the businesses and where we work.

So everybody in the organization is focused on the best end customer outcome in the most efficient way.

And so what we're able to do is actually for our clients who are partnering with us, bring forward the benefits of AI.

So they're paying us and they're paying us according to the efficiencies that we can bring.

Most of them, their bills go down immediately.

They also get a guaranteed outcome from the other end.

It's important that incentives align end to end, otherwise you'll start to see the cracks and there becomes a lot of waste.

There's so many differences.

Outcome-based pricing.

Outcome-based.

Yeah, so with our system, what we have is a back-end analysis for every interaction that takes place is analyzed, whether it's the AI, and uniquely because we look at things end-to-end, the human as well, and what the whole experience was within that process.

We use AI to analyze that.

And we can do it across a number of vectors, customer sentiment, whether the problem was resolved.

We can also make it custom as well.

So we can say, if a company is interested in something, was this related to a sales inquiry or not?

Or did the customer show intent in buying or not?