Matt Price

was the conversation compliant with certain regulations?

Every one of those is scanned and analyzed accordingly.

And the way we do it is that if it doesn't meet a certain level of threshold of quality measured by a certain level, then we will just not charge a customer for that interaction.

And this is part of a suite of

guarantees that we build in.

We'll also, if our AI is not better than the customer's existing one, we won't charge them until it is.

Yeah.

But part of this is, I've worked in tech industries for so long for some amazing companies.

And a lot of tech is, hey, buy our tech, invest in it, and then

you'll get great results and here's a theoretical ROI that you can get.

And the company has to invest a lot of time in order to make that happen.

And guess what?

There's a lot of waste.

There's a lot of seats left on the table unused and the ROI models never work out.

So with AI tooling now, both on the front end, but also the calibration,

We actually have what we need now to assess what the outcome is and only pay customers for what they need.

And it's proven to be incredibly popular.

You know, it's one of the reasons we think at least we've been growing so quickly is because we can provide this unique approach to, you know, how we get paid.

Yeah, you know, the first wave of AI was really why would you go to a vendor rather than chat GPT?

And firstly, the vendor is almost like quality stamping the responses that are coming out.