Matt Price

And one thing, by the way, that we learned real quickly is there's a lot of misinformation in the web.

There's a lot of training material.

Even if you train it on conversations that people have had with customer service agents, guess what?

Customer service agents don't always say the right thing.

And you can always guarantee that your AI is going to find the one thing that's wrong or the one thing on the website and get that back to the customer.

The first thing we noticed was this curated experience and guaranteed experience is important.

But then you picked upon the next thing is that

behind the closed doors of the organization, the ability to connect into different things and curate the experience to the next level can only really be done within a customer's own environment.

And from guarantees and for security and safety, you don't want

You know, chat GPT, turning on your sprinklers in the middle of the night, you know, accidentally.

But those are the things that are important.

And that's why I think a lot of people are seeing a lot of promise for this new generation of AI native CX companies like ourselves.

And there are a few others out there as well.

The first thing is making sure there are no hallucinations and high quality, you know, so

We have very high bar for the quality output.

We talked a little bit about how it does that.

In fact, across our whole system, we get about 99.5% accuracy.

AI on its own is typically in the 90s.

Humans are typically in the 90s or low.

That's how we decide in the first place.