Matt Walsh

You got to start somewhere.

Let's start with that.

bring back the bare minimum.

Let's start with the bare minimum and then you can raise the standard higher, but we need to bring back some kind of standard, some sort of expectation so that we could then eventually raise it.

And bare minimum is a start.

And it's better than what has been the standard for years, especially for customer service workers, who for them, the standard has been apparently do whatever you want, act however you want, treat your customers like dirt, be as unhelpful and surly as you can possibly be.

It's all about you.

The customer is never right.

The employees are always right.

Their needs do not matter at all.

If they have even the most basic request, do not make any real attempt to help them.

They are bothering you by being there.

Their presence is an inconvenience and you should let them know.

So that has been the standard in most customer service environments, apparently.

I don't know if that's actually been written down somewhere in the handbook.

I don't know if they write it on the whiteboard in the break room at these places.

I don't know if they write down, rule number one, customer does not matter.

Rule number two, do not let them inconvenience you ever.

I don't know if they were, but maybe it's unspoken.

Maybe it's not actually written down, but that has been the standard.