Matt Walsh

And if that has changed, I think that that's a very good thing.

And by the way, I would like to see, because you get into this argument anytime you talk about how bad customer service is these days, and it's really bad.

It is really, really bad.

Almost everywhere.

It is god-awful abysmal.

And anytime you point that out,

customer service workers, they won't really deny it because they can't.

But instead, they'll try to pass the buck to the customers and they'll say, well, customers are terrible.

And I agree, a lot of customers are terrible too.

I know that, I've worked these jobs.

And I'd like to see higher standards for customers, but the employees have to lead the way.

Right?

It's like if you are inviting guests over to your house and you want them to abide by certain rules or conduct themselves a certain way, then you also, you need to lead by example.

This is your house.

And you need to lead by example.

Right?

You want people to use a coaster when they're putting a drink down on the coffee table.

You need to use one too.

You can't put your drink down on the coffee table with no coaster and then yell at the person across from you, hey, use a coaster.

Can't do that.