Matt Walsh

I mean, you can, but people are going to disregard you.

Lead by example.

You know, the great thing is if you lead by example, a lot of times you don't even have to tell somebody.

If you use the coaster and your guest sees that, if they're at least a mildly considerate person, they'll also use one.

So the employees have to lead the way.

You cannot hold customers to a higher standard of decorum and conduct than you hold the employees of the establishment.

So you need your employees to be well-dressed, well-groomed, good hygiene, friendly, polite, good attitude, helpful.

All of that needs to happen first.

And then you could also demand more of the customers.

I mean, I'd like to see basic dress codes, basic standards for customers too.

No pajama pants in the store, right?

No slippers.

Also, don't treat the employees like dirt.

Don't be rude.

When you're talking to an employee, put your phone down when you're interacting with them or else you'll be refused service.

I'd be fully on board with that.

I'd be fully on board with a store that said,

If you're looking down at your phone while you're asking someone, hey, do you know where can I get the ketchup or whatever, and you don't even look up from your phone, I'd be fully on board with a store having a rule saying you're going to be ignored.

Put the phone down at least.

Just acknowledge the existence of this other person.