Matt Walsh

But if you're looking to save some money in exchange for a ticket that may or may not be worthless,

The option is certainly there.

Also, even the big four carriers have a lot of issues on the customer service front, to put it mildly.

They might not fight with their passengers or each other, but sometimes they simply abandon gates entirely, forcing passengers to take matters into their own hands.

This is a video that went viral just last night.

Watch.

I mean, if you're going to be in a situation where they can't find anyone to go work the gate, then at least it's better to not be on the plane yet when that happens.

I think I told the story recently of having this happen on the opposite end.

When we landed, we were at the gate, and we had to wait in the plane at the gate for an hour for a gate agent to show up to open the door for us.

So...

And, you know, we can beat up on Spirit, but when we do that, there's a real risk of ignoring clips like this, and we should be aware of that.

And, of course, the real knock against Spirit Airlines isn't that their ticket agents are abusive towards customers or abandon their posts or whatever.

The real issue has always been with Spirit's passengers who develop the single worst reputation of any customer base of any company at any point in American history.

Spirit Airlines has all the violence of Waffle House, except you can't walk out the door and go home anytime you want.

And even worse, they don't serve waffles.

And that leads to scenes like this one from an airport in Florida.

Those spirit passengers, they're very spirited, maybe.

Now, to...

Defend the passengers a little bit, not really defend them, but to put it into context, the canceled flights were the result of the pilots and their union.

They walked off the job due to a pay dispute of some kind.