Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Blog Pricing

Matthew Glotzbach

๐Ÿ‘ค Speaker
228 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

Well, it's hard to pin that number.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

I actually don't have that number kind of off the top of my head because the user base is so vast and so broad.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

Like on an annual basis, we believe that the overall churn in terms of you use this this year at least once or twice and you don't use this again next year or last year, this year is very, very low.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

But I actually don't have that number off the top of my head.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

We look at it on a much more granular basis.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

So we look at, you know, our Dow over Mao, obviously, we look at how frequently you're using us on a regular basis, what that engagement looks like.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

No, no, not at all.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

Obviously, we look at it a lot.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

You know, one of the first things I did when I joined the company was move from the subscription model actually wasn't a subscription.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

It was a one time purchase.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

So we put a recurrence in place, obviously, you know, and saw and saw renewal rates shoot up through the roof.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

From what to what?

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

We don't, sorry.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

We don't disclose the specifics of the financials, but I can just say it was a, it was a very large jump.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

No, no, I hear you.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

But my advice to your viewers, to your listeners would be you definitely need to know those metrics.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

You need to look at your, you know, at every step in the funnel.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

So we look at a free user who comes to us in a logged out state.

SaaS Interviews with CEOs, Startups, Founders
1296 3 Metrics 30m MAU Quizlet Tracks As They Pass 1m Paying Customers

So a lot of users first discover us, as I said, through SEO or through some friend sharing a link.