Max Levchin

It's very difficult to peel away details having to do with event one if you're coming with event two. And so first sort of most important thing is make sure you have separation of data streams. Because if you get good at post-mortem culture, you will gather a lot of data and a lot of it will be irrelevant. Like people will say, well, this also happened at the same time.

It's very difficult to peel away details having to do with event one if you're coming with event two. And so first sort of most important thing is make sure you have separation of data streams. Because if you get good at post-mortem culture, you will gather a lot of data and a lot of it will be irrelevant. Like people will say, well, this also happened at the same time.

I see it in the logs, like something just went down and in other words, I'm like, no, that's unrelated. This was because of whatever, something else. And so you want your data plentiful. You want as much of it segregated into a separate pipeline of raw content as soon as possible. You want preservation of this information in a special place.

I see it in the logs, like something just went down and in other words, I'm like, no, that's unrelated. This was because of whatever, something else. And so you want your data plentiful. You want as much of it segregated into a separate pipeline of raw content as soon as possible. You want preservation of this information in a special place.

I see it in the logs, like something just went down and in other words, I'm like, no, that's unrelated. This was because of whatever, something else. And so you want your data plentiful. You want as much of it segregated into a separate pipeline of raw content as soon as possible. You want preservation of this information in a special place.

You want someone responsible for writing it up and distilling it from pages and pages of kind of raw data into essentially a white paper. And then you want the entire team to go and comment on it. The most important thing you can do about the entire process is you have to completely separate any form of information.

You want someone responsible for writing it up and distilling it from pages and pages of kind of raw data into essentially a white paper. And then you want the entire team to go and comment on it. The most important thing you can do about the entire process is you have to completely separate any form of information.

You want someone responsible for writing it up and distilling it from pages and pages of kind of raw data into essentially a white paper. And then you want the entire team to go and comment on it. The most important thing you can do about the entire process is you have to completely separate any form of information.

apologizing responsibility taking you know we should do better next time like you have to be clinical about it like this happened it wasn't good here's why you have to give people who were feeling directly responsible for the flop whatever the flop was to feel very free to comment on what happened like you need to encourage them to speak to the fact that

apologizing responsibility taking you know we should do better next time like you have to be clinical about it like this happened it wasn't good here's why you have to give people who were feeling directly responsible for the flop whatever the flop was to feel very free to comment on what happened like you need to encourage them to speak to the fact that

apologizing responsibility taking you know we should do better next time like you have to be clinical about it like this happened it wasn't good here's why you have to give people who were feeling directly responsible for the flop whatever the flop was to feel very free to comment on what happened like you need to encourage them to speak to the fact that

they screwed up yet without any sense of like, well, I need to make myself look better. I need to create a, cast a certain light on the decisions that I made. Like just get rid of all emotion, exactly describe what happened.

they screwed up yet without any sense of like, well, I need to make myself look better. I need to create a, cast a certain light on the decisions that I made. Like just get rid of all emotion, exactly describe what happened.

they screwed up yet without any sense of like, well, I need to make myself look better. I need to create a, cast a certain light on the decisions that I made. Like just get rid of all emotion, exactly describe what happened.

You have to give people responsibility to do them. You have to have a directly responsible individual for authoring and presenting the postmortem. That's very important. You need to make sure their manager knows that their list of responsibilities has now been enhanced by this postmortem and they're on a hook for it. We typically try to say, Hey, it's a week, maybe two weeks.

You have to give people responsibility to do them. You have to have a directly responsible individual for authoring and presenting the postmortem. That's very important. You need to make sure their manager knows that their list of responsibilities has now been enhanced by this postmortem and they're on a hook for it. We typically try to say, Hey, it's a week, maybe two weeks.

You have to give people responsibility to do them. You have to have a directly responsible individual for authoring and presenting the postmortem. That's very important. You need to make sure their manager knows that their list of responsibilities has now been enhanced by this postmortem and they're on a hook for it. We typically try to say, Hey, it's a week, maybe two weeks.

Like that's the most you're allowed to take to generate a real postmortem. And then there is a weekly review. That takes place within the teams that are postmorteming something, basically going through like, hey, this happened, the postmortem has been prepared. And then someone even more senior will say, that's a reasonable explanation. I buy it. Or like, you know, this is not quite deep enough.

Like that's the most you're allowed to take to generate a real postmortem. And then there is a weekly review. That takes place within the teams that are postmorteming something, basically going through like, hey, this happened, the postmortem has been prepared. And then someone even more senior will say, that's a reasonable explanation. I buy it. Or like, you know, this is not quite deep enough.

Like that's the most you're allowed to take to generate a real postmortem. And then there is a weekly review. That takes place within the teams that are postmorteming something, basically going through like, hey, this happened, the postmortem has been prepared. And then someone even more senior will say, that's a reasonable explanation. I buy it. Or like, you know, this is not quite deep enough.