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Michael Litt

๐Ÿ‘ค Speaker
457 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

And we have key accounts, which are similar sized businesses, but key logos, really strategic initiatives.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

And the average price point, you know, between those groups varies wildly.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

And it's great to have that segmentation, but that's a pretty recent thing for us.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

We are 132 today.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

And just for reference, I was actually looking at this yesterday just for some growth metrics to send to the board.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

And a year ago, 12 months ago, we were just shy of 70.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

So it's been a pretty significant growth year for us.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

Yeah.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

You know what?

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

They're not, I don't want to call them growth pains.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

I think they're opportunities to learn about growing, but you know, there certainly are some painful moments.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

in that process.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

And again, they're always just opportunities to learn.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

Yeah.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

And what I'll actually say as a disclaimer to all this, something that I realized actually about two years ago is if you talk about it in terms of retention, not in terms of churn, you don't have to do the double negative thing, right?

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

Because negative churn is a positive thing.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

but it's two negative words and people always get confused in it.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

So we actually look at growth retention and net retention.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

Let's do that.

SaaS Interviews with CEOs, Startups, Founders
EP 414: $70M Raised, $30k ACV, SaaS Success VidYard

And it's a percentage basis of your entire customer base.