Michael Maoz

And now it's ChatGPT was released because this predictive thing was very cool. But now when you add a generative component, that's even cooler. And we'll get to that. But the main mistake is to see that that is the end state, that generative AI we have arrived and it's really not that case. The reality is that it's part of the evolution and we started with predictive and that's gonna be important.

It's gonna remain important because a lot of the things I need to do, just look up what time is this arrived? That is just predict. I know what that is. It's a simple case. And then this new thing generative, it creates. And when there's good things and bad about that, we're going to get to also hallucinate, it generates.

It's gonna remain important because a lot of the things I need to do, just look up what time is this arrived? That is just predict. I know what that is. It's a simple case. And then this new thing generative, it creates. And when there's good things and bad about that, we're going to get to also hallucinate, it generates.

It's gonna remain important because a lot of the things I need to do, just look up what time is this arrived? That is just predict. I know what that is. It's a simple case. And then this new thing generative, it creates. And when there's good things and bad about that, we're going to get to also hallucinate, it generates.

But then I don't worry about hallucinations because human beings also, part of being a creative being is that you generate, you generate new ideas. The exciting thing is, one, we now take the generative We're going to move into all sorts of possibilities around what we'll call agentic.

But then I don't worry about hallucinations because human beings also, part of being a creative being is that you generate, you generate new ideas. The exciting thing is, one, we now take the generative We're going to move into all sorts of possibilities around what we'll call agentic.

But then I don't worry about hallucinations because human beings also, part of being a creative being is that you generate, you generate new ideas. The exciting thing is, one, we now take the generative We're going to move into all sorts of possibilities around what we'll call agentic.

And agentic is really neat because those are not just large language models, which I've been talking about from people like OpenAI and Cloud and all the others. But action models allow you to, just as the name implies, I can now look up your order and see where it's stuck and see where the inventory is. And I can then... complete the form on your behalf.

And agentic is really neat because those are not just large language models, which I've been talking about from people like OpenAI and Cloud and all the others. But action models allow you to, just as the name implies, I can now look up your order and see where it's stuck and see where the inventory is. And I can then... complete the form on your behalf.

And agentic is really neat because those are not just large language models, which I've been talking about from people like OpenAI and Cloud and all the others. But action models allow you to, just as the name implies, I can now look up your order and see where it's stuck and see where the inventory is. And I can then... complete the form on your behalf.

I can do all sorts of wonderful things with that. So think about this as a continuum. And all these are going to be focused on where do I substitute labor, which today is being wasted on all these kind of mundane things, which kind of gum up our day. That's what's really going to be cool.

I can do all sorts of wonderful things with that. So think about this as a continuum. And all these are going to be focused on where do I substitute labor, which today is being wasted on all these kind of mundane things, which kind of gum up our day. That's what's really going to be cool.

I can do all sorts of wonderful things with that. So think about this as a continuum. And all these are going to be focused on where do I substitute labor, which today is being wasted on all these kind of mundane things, which kind of gum up our day. That's what's really going to be cool.

So I'd say that the reality is that the real winners are going to be those people who kind of get that that's where it's going. And they're interlocked with maybe three other things. So you got AI in all of its three guises, but then it's molded together with clean data. And we're gonna talk a lot about that. You got clean data.

So I'd say that the reality is that the real winners are going to be those people who kind of get that that's where it's going. And they're interlocked with maybe three other things. So you got AI in all of its three guises, but then it's molded together with clean data. And we're gonna talk a lot about that. You got clean data.

So I'd say that the reality is that the real winners are going to be those people who kind of get that that's where it's going. And they're interlocked with maybe three other things. So you got AI in all of its three guises, but then it's molded together with clean data. And we're gonna talk a lot about that. You got clean data.

And I emphasize that all the time because people say data is the new oil. I don't like that idea. That's like an extractive thing, which has an end. But data is always being produced. And if you can get just like water, clean water, clean data, you can do amazing things. And then if you have the CRM processes that are hooked in, And then you have the channels to talk to your customer on.

And I emphasize that all the time because people say data is the new oil. I don't like that idea. That's like an extractive thing, which has an end. But data is always being produced. And if you can get just like water, clean water, clean data, you can do amazing things. And then if you have the CRM processes that are hooked in, And then you have the channels to talk to your customer on.

And I emphasize that all the time because people say data is the new oil. I don't like that idea. That's like an extractive thing, which has an end. But data is always being produced. And if you can get just like water, clean water, clean data, you can do amazing things. And then if you have the CRM processes that are hooked in, And then you have the channels to talk to your customer on.

If you can put those four things together, AI, data, a CRM process and system, and put it out any channels, you've just closed that whole loop. And that's what's going to really give you what we've been looking for for 20 some years, that single view of the customer, that one-to-one personalization.