Michael Maoz

And he came to her and he said, well, what do you want me to do? I really need just to have a customer service support thing. And we're in Land's End, for goodness sake, the end of the world. What's the first thing you as a customer experience person need to do? And she said, open a daycare center. Like, no, I'm talking about, do you need an IVR, ACD?

Do you need, and she's like, no, I need a daycare center. If you can give me that, I can get the best people in town. Like that's the mindset you want to have. What is going to drive me to be the best? What's going to make me attract the best people? And then what's going to make me attract the best customer? Because every part of you, every part of you is building the brand.

Do you need, and she's like, no, I need a daycare center. If you can give me that, I can get the best people in town. Like that's the mindset you want to have. What is going to drive me to be the best? What's going to make me attract the best people? And then what's going to make me attract the best customer? Because every part of you, every part of you is building the brand.

Do you need, and she's like, no, I need a daycare center. If you can give me that, I can get the best people in town. Like that's the mindset you want to have. What is going to drive me to be the best? What's going to make me attract the best people? And then what's going to make me attract the best customer? Because every part of you, every part of you is building the brand.

You're either building the brand or you're killing the brand. And I don't care if it's the person doing billing or the person like me on the phone with you right now on this great thing. By the way, thank you. Such an awesome opportunity. But if every person in the business, that's your customer success. When everyone is aligned, it's like in a skull team when you're in crew.

You're either building the brand or you're killing the brand. And I don't care if it's the person doing billing or the person like me on the phone with you right now on this great thing. By the way, thank you. Such an awesome opportunity. But if every person in the business, that's your customer success. When everyone is aligned, it's like in a skull team when you're in crew.

You're either building the brand or you're killing the brand. And I don't care if it's the person doing billing or the person like me on the phone with you right now on this great thing. By the way, thank you. Such an awesome opportunity. But if every person in the business, that's your customer success. When everyone is aligned, it's like in a skull team when you're in crew.

If one person is rowing out of sync, you're not going faster or straighter. You're just going nowhere. So we have to kind of have everyone aligned and then you're just bound for success.

If one person is rowing out of sync, you're not going faster or straighter. You're just going nowhere. So we have to kind of have everyone aligned and then you're just bound for success.

If one person is rowing out of sync, you're not going faster or straighter. You're just going nowhere. So we have to kind of have everyone aligned and then you're just bound for success.

They have to drive it, not understand it. They've got to own it. And that's the best companies you always see that from the top are like, make it so. You're the experts. You in sales, marketing, service, billing, field support. I trust all of you. You're great people. But there's no, I don't want to play.

They have to drive it, not understand it. They've got to own it. And that's the best companies you always see that from the top are like, make it so. You're the experts. You in sales, marketing, service, billing, field support. I trust all of you. You're great people. But there's no, I don't want to play.

They have to drive it, not understand it. They've got to own it. And that's the best companies you always see that from the top are like, make it so. You're the experts. You in sales, marketing, service, billing, field support. I trust all of you. You're great people. But there's no, I don't want to play.

It's like you're either on the team and you're a great member of the team or you're off the team. And there's nothing else to do. Go somewhere else. We need greatness. And leaders say, we need greatness. And there is no alternative. IT can't hide. The business can't hide. There's no excuses. You've got to measure it, report it up. Is it making... customer more loyal?

It's like you're either on the team and you're a great member of the team or you're off the team. And there's nothing else to do. Go somewhere else. We need greatness. And leaders say, we need greatness. And there is no alternative. IT can't hide. The business can't hide. There's no excuses. You've got to measure it, report it up. Is it making... customer more loyal?

It's like you're either on the team and you're a great member of the team or you're off the team. And there's nothing else to do. Go somewhere else. We need greatness. And leaders say, we need greatness. And there is no alternative. IT can't hide. The business can't hide. There's no excuses. You've got to measure it, report it up. Is it making... customer more loyal?

Are they attracting other customers? Are we growing? Are we lowering our costs? It's very simple stuff in the end of the day. It's not that complicated.

Are they attracting other customers? Are we growing? Are we lowering our costs? It's very simple stuff in the end of the day. It's not that complicated.

Are they attracting other customers? Are we growing? Are we lowering our costs? It's very simple stuff in the end of the day. It's not that complicated.

You have a choice. And what I love about millennials and Gen Z is is that they they will do it they will just go they go where they feel the passion because it's not just a job for them the best employees we hire it's like you're you're so it's so amazing because they're here for more than just the doll they don't care primarily about the paycheck they're here for the whole package completely