Michael Maoz

Who knows? They might know.

Who knows? They might know.

Who knows? They might know.

Let's have Dot here next time.

Let's have Dot here next time.

Let's have Dot here next time.

Yeah. Oh, my gosh. I'm going to tell you this. This is something you're not going to hear. If you're working for a company where your executive leader is not down with this initiative, find a new job. Get out of Dodge. You're probably a really talented person. They're holding you back. You're trying to soar with an eagle and you're walking with turkeys. Get out.

Yeah. Oh, my gosh. I'm going to tell you this. This is something you're not going to hear. If you're working for a company where your executive leader is not down with this initiative, find a new job. Get out of Dodge. You're probably a really talented person. They're holding you back. You're trying to soar with an eagle and you're walking with turkeys. Get out.

Yeah. Oh, my gosh. I'm going to tell you this. This is something you're not going to hear. If you're working for a company where your executive leader is not down with this initiative, find a new job. Get out of Dodge. You're probably a really talented person. They're holding you back. You're trying to soar with an eagle and you're walking with turkeys. Get out.

Because this is a profit first, customer second. And you want to be at a place like Salesforce, which is customer first. You get the customer by treating the employees right, you build great technology, and you're off to the races. I can mention other people, like Julie Sweet from Accenture, or Colleen Wegman, I mentioned Wegman.

Because this is a profit first, customer second. And you want to be at a place like Salesforce, which is customer first. You get the customer by treating the employees right, you build great technology, and you're off to the races. I can mention other people, like Julie Sweet from Accenture, or Colleen Wegman, I mentioned Wegman.

Because this is a profit first, customer second. And you want to be at a place like Salesforce, which is customer first. You get the customer by treating the employees right, you build great technology, and you're off to the races. I can mention other people, like Julie Sweet from Accenture, or Colleen Wegman, I mentioned Wegman.

They're all about treat our employees right, give them the right tools, give them some autonomy, And I did this from the top, pushing down excellence. It's when Michael Bloomberg ran New York City. He's like, no, they're not. They're not citizens. They are customers because realtors work here. They come in from out of town. Financial people come in here. Tourists come in here.

They're all about treat our employees right, give them the right tools, give them some autonomy, And I did this from the top, pushing down excellence. It's when Michael Bloomberg ran New York City. He's like, no, they're not. They're not citizens. They are customers because realtors work here. They come in from out of town. Financial people come in here. Tourists come in here.

They're all about treat our employees right, give them the right tools, give them some autonomy, And I did this from the top, pushing down excellence. It's when Michael Bloomberg ran New York City. He's like, no, they're not. They're not citizens. They are customers because realtors work here. They come in from out of town. Financial people come in here. Tourists come in here.

They're all citizens. Our customers and we have to, he drove it from the top until it was done. And it's never done because it's you're better, better, but never best. So that's my, my thing is like always be inspiring. Think about it. Like this woman, she started the whole customer service for me. And she was amazing because her boss knew nothing about customer service.

They're all citizens. Our customers and we have to, he drove it from the top until it was done. And it's never done because it's you're better, better, but never best. So that's my, my thing is like always be inspiring. Think about it. Like this woman, she started the whole customer service for me. And she was amazing because her boss knew nothing about customer service.

They're all citizens. Our customers and we have to, he drove it from the top until it was done. And it's never done because it's you're better, better, but never best. So that's my, my thing is like always be inspiring. Think about it. Like this woman, she started the whole customer service for me. And she was amazing because her boss knew nothing about customer service.

And he came to her and he said, well, what do you want me to do? I really need just to have a customer service support thing. And we're in Land's End, for goodness sake, the end of the world. What's the first thing you as a customer experience person need to do? And she said, open a daycare center. Like, no, I'm talking about, do you need an IVR, ACD?

And he came to her and he said, well, what do you want me to do? I really need just to have a customer service support thing. And we're in Land's End, for goodness sake, the end of the world. What's the first thing you as a customer experience person need to do? And she said, open a daycare center. Like, no, I'm talking about, do you need an IVR, ACD?