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Mike Arenth

๐Ÿ‘ค Speaker
188 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

Net dollar, right?

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

When you're in there, you're expanding by locations, you're expanding with additional products that we bring to market.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

And the cool thing about it, when I worked at Ariba, right, we would always pray that that NPS would just come back greater than zero.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

When we ran it here- What does NPS mean, Mike?

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

It's Net Promoter Score.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

Oh, NPS, yeah.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

NPS, you have more promoters than, right, distractors, right?

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

Um, and we ran it here and we got a half a million responders and our scores of 33, right?

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

So people have a huge passion and affinity for the brand.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

And you see that in terms of our retention rates, but also we're the number one downloaded paid app on the app store.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

Number three, overall paid app in the app store in 2017.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

Uh, and just great affinity for right hot schedules provides to that team member where there's 15 million employees that work in the restaurant space in the U S that's 10% of the U S workforce.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

They've been somewhat disenfranchised from the technology evolution, and we're just trying to leverage technology to make their lives a little bit easier.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

Yeah, we have a really good, strong recurring revenue model.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

We're on $100 million run rate.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

You're past that already?

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

On the run rate for it.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

Yeah, right.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

We're profitable.

SaaS Interviews with CEOs, Startups, Founders
1265 How $100m ARR HotSchedules Passed 160,000 Restaruant Customers, 110% Net Annual Dollar Retention

And we're actually growing in double digits on our technology revenue.