Mike Carruthers

So to answer my own question that I just posed a moment ago, the reason I often don't complain, and I do complain sometimes, but often I don't complain because it doesn't feel like it's worth it.

There's not going to be any big payoff.

It's too much trouble.

And I think that's how most people feel.

If you're at a restaurant and you want to complain about something, say, I'm always worried about possible retaliation.

Maybe they'll spit in my food or the service will get even worse.

And so I'm wondering, maybe you've researched this, generally speaking, what does the waitstaff think when you complain?

Yeah, well, I don't like to hear complaints.

But it's one thing to complain, right?

When you complain, you're basically saying something's wrong.

This didn't go well.

It's another thing to say, and this is what I would like you to do to fix it.

This is how to make it right, right?

rather than just complain about what went wrong.

Well, it's primarily about doctors.

And that is, you know, you have an appointment for 9 o'clock, you get there at 9 o'clock, and you sit in the waiting room till 10 because they've overbooked or people came in.

And the excuse they give you is usually, well, you know, things happen and...

But by now, it seems like they should have figured this all out and worked that into the equation.

But it doesn't really seem like they care much that you've had to wait an hour for your 9 o'clock appointment.

And, you know, I'm sorry, but too bad.