Mike Carruthers

And what are they going to do?

You know what I find interesting is that you would think those people, like that office manager you talked to, has been in your situation.

Like, how does she not see this?

Because hasn't she gone to the doctor and had the same problem?

But like you say, she's like scratching her head going, gee, I never thought about that.

Well, hasn't it happened to her?

Let me speak to a manager.

Is that a good approach?

I guess obviously it's going to depend on the situation.

But people very often go straight to that because they figure, you know, let's get up the food chain here and talk to somebody with some authority before they talk to the frontline people.

I don't know if that's a good idea or not.

And yet, going higher up, getting somebody who really has some authority can pay off.

I mean, I've used it before and it's paid off.

It can make things happen.

Yeah, there is something about trying to get resolution on the spot that's gratifying, but it just may not happen.

But I've had plenty of cases where I've written a letter later saying,

and gotten a very good result.

It just took some time, but the result was decent.

Not always, but it's happened.

And I guess it depends on, like, let's talk about complaint letters.