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Mike Hudack

👤 Person
822 total appearances

Appearances Over Time

Podcast Appearances

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

selected your point in this curve, this gradient, too far to the left or too far to the right, and then you just keep adjusting. And it might be different for different people, it might be different for different use cases.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

It's a great question. I think that it's very hard to accurately interpret data, and it's very difficult to not lie to yourself with data. You can cut data any way that you want. I once shipped something into the... It's called the dive bar at the time at Facebook. It was like a social product, a social sharing surface. And the dive bar was this thing.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

It's a great question. I think that it's very hard to accurately interpret data, and it's very difficult to not lie to yourself with data. You can cut data any way that you want. I once shipped something into the... It's called the dive bar at the time at Facebook. It was like a social product, a social sharing surface. And the dive bar was this thing.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

It's a great question. I think that it's very hard to accurately interpret data, and it's very difficult to not lie to yourself with data. You can cut data any way that you want. I once shipped something into the... It's called the dive bar at the time at Facebook. It was like a social product, a social sharing surface. And the dive bar was this thing.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

If you swiped the Facebook app to the left, it opened up on the right. It was originally used, I think, for messenger contacts. I think something like 75% of Facebook users opened the dive bar. And so there was an argument to be made that it was a great surface to ship into. The thing is that like 99% of those people opened it by accident.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

If you swiped the Facebook app to the left, it opened up on the right. It was originally used, I think, for messenger contacts. I think something like 75% of Facebook users opened the dive bar. And so there was an argument to be made that it was a great surface to ship into. The thing is that like 99% of those people opened it by accident.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

If you swiped the Facebook app to the left, it opened up on the right. It was originally used, I think, for messenger contacts. I think something like 75% of Facebook users opened the dive bar. And so there was an argument to be made that it was a great surface to ship into. The thing is that like 99% of those people opened it by accident.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

and didn't want anything to do with it, and then immediately closed it. You know, so you can run all sorts of different analyses. You need to consider the entire set of things around you in order to understand it. And I've made those kind of mistakes thousands of times.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

and didn't want anything to do with it, and then immediately closed it. You know, so you can run all sorts of different analyses. You need to consider the entire set of things around you in order to understand it. And I've made those kind of mistakes thousands of times.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

and didn't want anything to do with it, and then immediately closed it. You know, so you can run all sorts of different analyses. You need to consider the entire set of things around you in order to understand it. And I've made those kind of mistakes thousands of times.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

Yeah, yeah, for sure. And I think that the places where I've seen data abused the most is in customer service, where people will say, There's this famous, maybe apocryphal story of, I think it was like Amazon's customer service number, where they said, oh, well, you know, we answer all calls within, you know, some threshold of time. It was like in a WBR or something.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

Yeah, yeah, for sure. And I think that the places where I've seen data abused the most is in customer service, where people will say, There's this famous, maybe apocryphal story of, I think it was like Amazon's customer service number, where they said, oh, well, you know, we answer all calls within, you know, some threshold of time. It was like in a WBR or something.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

Yeah, yeah, for sure. And I think that the places where I've seen data abused the most is in customer service, where people will say, There's this famous, maybe apocryphal story of, I think it was like Amazon's customer service number, where they said, oh, well, you know, we answer all calls within, you know, some threshold of time. It was like in a WBR or something.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

And I assume it was Bezos who was in the room and he was like, I don't believe you. And he dialed the number and, you know, he was on hold for 10 minutes before he was hung up on. And I think it turned out that like the analysis only included calls that were answered by Like all calls were answered within one minute.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

And I assume it was Bezos who was in the room and he was like, I don't believe you. And he dialed the number and, you know, he was on hold for 10 minutes before he was hung up on. And I think it turned out that like the analysis only included calls that were answered by Like all calls were answered within one minute.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

And I assume it was Bezos who was in the room and he was like, I don't believe you. And he dialed the number and, you know, he was on hold for 10 minutes before he was hung up on. And I think it turned out that like the analysis only included calls that were answered by Like all calls were answered within one minute.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

One mistake I'll never make. again, that I made when I was young at my first startup is underestimating the competition or assuming that something that they are doing will not work or that there is this looming, impending thing which is going to prevent them from accomplishing that. No.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

One mistake I'll never make. again, that I made when I was young at my first startup is underestimating the competition or assuming that something that they are doing will not work or that there is this looming, impending thing which is going to prevent them from accomplishing that. No.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

One mistake I'll never make. again, that I made when I was young at my first startup is underestimating the competition or assuming that something that they are doing will not work or that there is this looming, impending thing which is going to prevent them from accomplishing that. No.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack

Like you have to have deep, deep respect for the people that you compete against and they are smart and good and they are trying to do the same thing that you are. And I think that that's like the first law of competing with anyone.