Mike Raker

Don't fall in love with your technology. Don't fall in love with your strategy. Fall in love with how you listen. Fall in love with how you watch. Fall in love with really getting an understanding of customers' problems.

Don't fall in love with your technology. Don't fall in love with your strategy. Fall in love with how you listen. Fall in love with how you watch. Fall in love with really getting an understanding of customers' problems.

Don't fall in love with your technology. Don't fall in love with your strategy. Fall in love with how you listen. Fall in love with how you watch. Fall in love with really getting an understanding of customers' problems.

That is the name of the game when it comes to CX. I could not agree more.

That is the name of the game when it comes to CX. I could not agree more.

That is the name of the game when it comes to CX. I could not agree more.

There's only one outcome that matters to the citizen, and that's their outcome, right? And every person you leave behind is one person that didn't get that service. And it tends to be the more vulnerable parts of the population All customers' missions are unique, but the blind application of technology, just because it's better technology, it very rarely works.

There's only one outcome that matters to the citizen, and that's their outcome, right? And every person you leave behind is one person that didn't get that service. And it tends to be the more vulnerable parts of the population All customers' missions are unique, but the blind application of technology, just because it's better technology, it very rarely works.

There's only one outcome that matters to the citizen, and that's their outcome, right? And every person you leave behind is one person that didn't get that service. And it tends to be the more vulnerable parts of the population All customers' missions are unique, but the blind application of technology, just because it's better technology, it very rarely works.

If I don't do this thing, if I don't put this technology in place, if I don't take this little bit of risk in whatever part of the system, how many more citizens are not getting served?

If I don't do this thing, if I don't put this technology in place, if I don't take this little bit of risk in whatever part of the system, how many more citizens are not getting served?

If I don't do this thing, if I don't put this technology in place, if I don't take this little bit of risk in whatever part of the system, how many more citizens are not getting served?

Are you concerned with our policymaking around AI and our speed of policymaking around AI?

Are you concerned with our policymaking around AI and our speed of policymaking around AI?

Are you concerned with our policymaking around AI and our speed of policymaking around AI?

Yes and no. The hint of concern to me is

Yes and no. The hint of concern to me is

Yes and no. The hint of concern to me is

Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood. Today, I'm joined by Mike Raker, the CTO of Maximus, where their mission is simple yet powerful, making vital government services accessible through transformative technology. Mike is passionate about how AI and machine learning can revolutionize customer experience, as I know many of you are as well.

Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood. Today, I'm joined by Mike Raker, the CTO of Maximus, where their mission is simple yet powerful, making vital government services accessible through transformative technology. Mike is passionate about how AI and machine learning can revolutionize customer experience, as I know many of you are as well.