Mike Raker

Part of that is just we have to be transparent in the ecosystem to make sure that there's risk in anything you do. You can't eliminate it, but you can mitigate it. You can identify it. You can do all of those other things to make sure that it's at least clear, even when there's a risk of inaction, right? I mean, I think that's often one of the risks that's not calculated is...

Part of that is just we have to be transparent in the ecosystem to make sure that there's risk in anything you do. You can't eliminate it, but you can mitigate it. You can identify it. You can do all of those other things to make sure that it's at least clear, even when there's a risk of inaction, right? I mean, I think that's often one of the risks that's not calculated is...

Part of that is just we have to be transparent in the ecosystem to make sure that there's risk in anything you do. You can't eliminate it, but you can mitigate it. You can identify it. You can do all of those other things to make sure that it's at least clear, even when there's a risk of inaction, right? I mean, I think that's often one of the risks that's not calculated is...

Hey, if I don't do this thing, if I don't put this technology in place, if I don't take this little bit of risk in whatever part of the system, how many more citizens are not getting served as a result of that, right? So there's always risk. It's about making sure you can identify it.

Hey, if I don't do this thing, if I don't put this technology in place, if I don't take this little bit of risk in whatever part of the system, how many more citizens are not getting served as a result of that, right? So there's always risk. It's about making sure you can identify it.

Hey, if I don't do this thing, if I don't put this technology in place, if I don't take this little bit of risk in whatever part of the system, how many more citizens are not getting served as a result of that, right? So there's always risk. It's about making sure you can identify it.

quantify it, and then have open and transparent discussions with the government to say, hey, we want to go do these things. Here's our analysis that shows the positive outcome that we think is going to have it. Here are the indicators that we think will confirm or deny that we're on the right path or not.

quantify it, and then have open and transparent discussions with the government to say, hey, we want to go do these things. Here's our analysis that shows the positive outcome that we think is going to have it. Here are the indicators that we think will confirm or deny that we're on the right path or not.

quantify it, and then have open and transparent discussions with the government to say, hey, we want to go do these things. Here's our analysis that shows the positive outcome that we think is going to have it. Here are the indicators that we think will confirm or deny that we're on the right path or not.

And here's what we want to go do, because the status quo is never usually the right way to continue to innovate and drive different outcomes.

And here's what we want to go do, because the status quo is never usually the right way to continue to innovate and drive different outcomes.

And here's what we want to go do, because the status quo is never usually the right way to continue to innovate and drive different outcomes.

We need to be very conscious of the status quo. Correct.

We need to be very conscious of the status quo. Correct.

We need to be very conscious of the status quo. Correct.

So I want to talk a little bit about AI and machine learning and how you really, what is your vision when it comes to customer experience for how these technologies can really help to improve the customer experience?

So I want to talk a little bit about AI and machine learning and how you really, what is your vision when it comes to customer experience for how these technologies can really help to improve the customer experience?

So I want to talk a little bit about AI and machine learning and how you really, what is your vision when it comes to customer experience for how these technologies can really help to improve the customer experience?

We have massive amounts of CX applications across the globe. And I think as AI continues to proliferate through it, I think about it in a couple of different lenses. Historically and up to this point, a lot of AI in these systems have been really focused about the efficiency of the systems. So how do I apply? If you think about good customer experience, it's

We have massive amounts of CX applications across the globe. And I think as AI continues to proliferate through it, I think about it in a couple of different lenses. Historically and up to this point, a lot of AI in these systems have been really focused about the efficiency of the systems. So how do I apply? If you think about good customer experience, it's