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Mike Raker

๐Ÿ‘ค Speaker
441 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah, that's a really good question. And I think something we continue to think our way through because we do want to, in a lot of our, in a fair amount of our contracts, we take on direct responsibility for the contracts that we drive, right? And there's a shared destiny model there where it doesn't work in all contract styles and outcomes, right?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah, that's a really good question. And I think something we continue to think our way through because we do want to, in a lot of our, in a fair amount of our contracts, we take on direct responsibility for the contracts that we drive, right? And there's a shared destiny model there where it doesn't work in all contract styles and outcomes, right?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

It's, you know, we're not going to put, you know, in DoD, we're not going to put, you know, highly classified data in our networks and stuff like that. That doesn't make sense to the nation, but But there are other areas where the boundary is much more responsible.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

It's, you know, we're not going to put, you know, in DoD, we're not going to put, you know, highly classified data in our networks and stuff like that. That doesn't make sense to the nation, but But there are other areas where the boundary is much more responsible.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

It's, you know, we're not going to put, you know, in DoD, we're not going to put, you know, highly classified data in our networks and stuff like that. That doesn't make sense to the nation, but But there are other areas where the boundary is much more responsible.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So I think it's working with that government customer to make sure that everybody clearly knows what does good look like in this outcome, right? And making sure that we can then identify from the policy to data security, to the contracting model, to the terms and conditions, to how you grade an acquisition, to any other number of elements.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So I think it's working with that government customer to make sure that everybody clearly knows what does good look like in this outcome, right? And making sure that we can then identify from the policy to data security, to the contracting model, to the terms and conditions, to how you grade an acquisition, to any other number of elements.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So I think it's working with that government customer to make sure that everybody clearly knows what does good look like in this outcome, right? And making sure that we can then identify from the policy to data security, to the contracting model, to the terms and conditions, to how you grade an acquisition, to any other number of elements.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

They describe as well as we can mutually aligned incentives between the person performing the work and the government organization that's writing the check to go do it. And that has elements, like I said, all the way from policy to legal to technical to acquisition. Getting clarity on what those outcomes are is the first step to making sure that that is mutually aligned in outcomes.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

They describe as well as we can mutually aligned incentives between the person performing the work and the government organization that's writing the check to go do it. And that has elements, like I said, all the way from policy to legal to technical to acquisition. Getting clarity on what those outcomes are is the first step to making sure that that is mutually aligned in outcomes.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

They describe as well as we can mutually aligned incentives between the person performing the work and the government organization that's writing the check to go do it. And that has elements, like I said, all the way from policy to legal to technical to acquisition. Getting clarity on what those outcomes are is the first step to making sure that that is mutually aligned in outcomes.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah, going through that process of really thinking about what is the end goal here and when we'll be we be really happy with the results. And I think that's something that every company should be going through as they're embarking on new projects and thinking about what can we what can we do to improve here? And also thinking, what are the tradeoffs?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah, going through that process of really thinking about what is the end goal here and when we'll be we be really happy with the results. And I think that's something that every company should be going through as they're embarking on new projects and thinking about what can we what can we do to improve here? And also thinking, what are the tradeoffs?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah, going through that process of really thinking about what is the end goal here and when we'll be we be really happy with the results. And I think that's something that every company should be going through as they're embarking on new projects and thinking about what can we what can we do to improve here? And also thinking, what are the tradeoffs?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

I'm sure there's a lot of tradeoffs for you as you go through that process to say, how do we make sure that this is still safe and that this is still protecting ourselves? our end customer, while also maybe pushing the boundaries of new technology or incorporating new technologies into the mix.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

I'm sure there's a lot of tradeoffs for you as you go through that process to say, how do we make sure that this is still safe and that this is still protecting ourselves? our end customer, while also maybe pushing the boundaries of new technology or incorporating new technologies into the mix.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

I'm sure there's a lot of tradeoffs for you as you go through that process to say, how do we make sure that this is still safe and that this is still protecting ourselves? our end customer, while also maybe pushing the boundaries of new technology or incorporating new technologies into the mix.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

I can imagine the workshops you guys do are probably pretty intense and thinking about what could go wrong here.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

I can imagine the workshops you guys do are probably pretty intense and thinking about what could go wrong here.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

I can imagine the workshops you guys do are probably pretty intense and thinking about what could go wrong here.