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Mike Raker

๐Ÿ‘ค Speaker
441 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

the service that they've asked for or deserve, that we're sharing in that outcome, whether it's financially or otherwise. And it's not just reputation. We should have skin in the game, right? So that's a move to me away from the T&M and Cost Plus and those types of contracts. To a shared shared responsibility up into cybersecurity risk models. Right.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And being and being able and willing to say, well, why can't I host some of that stuff given policy and other considerations so that if there is a cyber breach in a program and I built the software, the ecosystem that did it. Why aren't I sharing responsibility with the government? I shouldn't be able to wipe my hands off. I need to run it like I own it, right? Yeah.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And being and being able and willing to say, well, why can't I host some of that stuff given policy and other considerations so that if there is a cyber breach in a program and I built the software, the ecosystem that did it. Why aren't I sharing responsibility with the government? I shouldn't be able to wipe my hands off. I need to run it like I own it, right? Yeah.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And being and being able and willing to say, well, why can't I host some of that stuff given policy and other considerations so that if there is a cyber breach in a program and I built the software, the ecosystem that did it. Why aren't I sharing responsibility with the government? I shouldn't be able to wipe my hands off. I need to run it like I own it, right? Yeah.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

But also be responsible enough to say, I'm not going to own data, right? I'm not going to own the IP in it. I want to be a good steward of government process. So I think those are the elements where we've tried to merge both TXM and what we do technologically with the ethical and moral stance that we take as a company.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

But also be responsible enough to say, I'm not going to own data, right? I'm not going to own the IP in it. I want to be a good steward of government process. So I think those are the elements where we've tried to merge both TXM and what we do technologically with the ethical and moral stance that we take as a company.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

But also be responsible enough to say, I'm not going to own data, right? I'm not going to own the IP in it. I want to be a good steward of government process. So I think those are the elements where we've tried to merge both TXM and what we do technologically with the ethical and moral stance that we take as a company.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So we want to share in the outcomes and share in the risk because we're citizens too.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So we want to share in the outcomes and share in the risk because we're citizens too.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So we want to share in the outcomes and share in the risk because we're citizens too.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Well, I really appreciate that. As a citizen myself, I'm glad to hear that. And just as you were talking, I'm thinking about how, you know, I have two clients at the moment that are in the healthcare space. And these are startups or smaller companies, especially as compared to government organizations.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Well, I really appreciate that. As a citizen myself, I'm glad to hear that. And just as you were talking, I'm thinking about how, you know, I have two clients at the moment that are in the healthcare space. And these are startups or smaller companies, especially as compared to government organizations.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Well, I really appreciate that. As a citizen myself, I'm glad to hear that. And just as you were talking, I'm thinking about how, you know, I have two clients at the moment that are in the healthcare space. And these are startups or smaller companies, especially as compared to government organizations.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And the amount of restriction at play when it comes to really being technologically savvy, I think is something that these types of organizations, it's limiting. And I just think about your experience and your role in helping these extremely regulated organizations to really be innovative.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And the amount of restriction at play when it comes to really being technologically savvy, I think is something that these types of organizations, it's limiting. And I just think about your experience and your role in helping these extremely regulated organizations to really be innovative.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And the amount of restriction at play when it comes to really being technologically savvy, I think is something that these types of organizations, it's limiting. And I just think about your experience and your role in helping these extremely regulated organizations to really be innovative.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And so how do you balance that, that innovation with regulation and also, you know, making sure that you're taking responsibility in it all the way through?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And so how do you balance that, that innovation with regulation and also, you know, making sure that you're taking responsibility in it all the way through?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And so how do you balance that, that innovation with regulation and also, you know, making sure that you're taking responsibility in it all the way through?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah, that's a really good question. And I think something we continue to think our way through because we do want to, in a lot of our, in a fair amount of our contracts, we take on direct responsibility for the contracts that we drive, right? And there's a shared destiny model there where it doesn't work in all contract styles and outcomes, right?