Mike Raker

We have extreme focus on data-driven nature of how we deliver that experience and the outcomes for that customer so that we're not only doing it once, but as the mission changes, as the need changes, as policy changes, we can make sure that that citizen service that we're delivering is up-to-date, effective, and as current as it can be.

We have extreme focus on data-driven nature of how we deliver that experience and the outcomes for that customer so that we're not only doing it once, but as the mission changes, as the need changes, as policy changes, we can make sure that that citizen service that we're delivering is up-to-date, effective, and as current as it can be.

We have extreme focus on data-driven nature of how we deliver that experience and the outcomes for that customer so that we're not only doing it once, but as the mission changes, as the need changes, as policy changes, we can make sure that that citizen service that we're delivering is up-to-date, effective, and as current as it can be.

And technology is always getting applied again and again and again to make it better.

And technology is always getting applied again and again and again to make it better.

And technology is always getting applied again and again and again to make it better.

Mm-hmm. What would you say, if you think about the clients that you've worked with, if you were to kind of sum up, what would you say that most organizations struggle with when it comes to their customer experience and really creating a seamless customer experience end to end?

Mm-hmm. What would you say, if you think about the clients that you've worked with, if you were to kind of sum up, what would you say that most organizations struggle with when it comes to their customer experience and really creating a seamless customer experience end to end?

Mm-hmm. What would you say, if you think about the clients that you've worked with, if you were to kind of sum up, what would you say that most organizations struggle with when it comes to their customer experience and really creating a seamless customer experience end to end?

First is the understanding, the understanding. customer base that we serve in our business and the government. I mean, think about the diversity of every individual in the United States that might be going from a service from socioeconomic to where they live, to the languages they speak, to their abilities and anything else, right? I mean, we are a true melting pot. And understanding each of their

First is the understanding, the understanding. customer base that we serve in our business and the government. I mean, think about the diversity of every individual in the United States that might be going from a service from socioeconomic to where they live, to the languages they speak, to their abilities and anything else, right? I mean, we are a true melting pot. And understanding each of their

First is the understanding, the understanding. customer base that we serve in our business and the government. I mean, think about the diversity of every individual in the United States that might be going from a service from socioeconomic to where they live, to the languages they speak, to their abilities and anything else, right? I mean, we are a true melting pot. And understanding each of their

unique perspectives on what they want the government to support them in doing. If you're not rooted in that bottom level of, you know, everybody's outcome matters, right? It's hard to make, you know, much headway above that. And I extend that to, that's the customer understanding, the end customer understanding.

unique perspectives on what they want the government to support them in doing. If you're not rooted in that bottom level of, you know, everybody's outcome matters, right? It's hard to make, you know, much headway above that. And I extend that to, that's the customer understanding, the end customer understanding.

unique perspectives on what they want the government to support them in doing. If you're not rooted in that bottom level of, you know, everybody's outcome matters, right? It's hard to make, you know, much headway above that. And I extend that to, that's the customer understanding, the end customer understanding.

I think where industry and government can do better together is how do you have acquisitions and contracts where we as an industrial base are taking responsibility for those outcomes? There's shared risk and shared outcomes and responsibility that when that customer, when that citizen doesn't get the

I think where industry and government can do better together is how do you have acquisitions and contracts where we as an industrial base are taking responsibility for those outcomes? There's shared risk and shared outcomes and responsibility that when that customer, when that citizen doesn't get the

I think where industry and government can do better together is how do you have acquisitions and contracts where we as an industrial base are taking responsibility for those outcomes? There's shared risk and shared outcomes and responsibility that when that customer, when that citizen doesn't get the

the service that they've asked for or deserve, that we're sharing in that outcome, whether it's financially or otherwise. And it's not just reputation. We should have skin in the game, right? So that's a move to me away from the T&M and Cost Plus and those types of contracts. To a shared shared responsibility up into cybersecurity risk models. Right.

the service that they've asked for or deserve, that we're sharing in that outcome, whether it's financially or otherwise. And it's not just reputation. We should have skin in the game, right? So that's a move to me away from the T&M and Cost Plus and those types of contracts. To a shared shared responsibility up into cybersecurity risk models. Right.