Mike Raker

Wow. I mean, I think it's safe to say that your client's customer size is probably greater than pretty much any other organization. Or there are a few other organizations that have that level of just numbers that they are servicing and volume that they are servicing. And so in doing a little bit of research about Maximus, I noticed that you emphasize total experience management.

Wow. I mean, I think it's safe to say that your client's customer size is probably greater than pretty much any other organization. Or there are a few other organizations that have that level of just numbers that they are servicing and volume that they are servicing. And so in doing a little bit of research about Maximus, I noticed that you emphasize total experience management.

I'd love to understand a little bit of what that means. And then how does that approach really redefine the way that you help these organizations connect with their customers?

I'd love to understand a little bit of what that means. And then how does that approach really redefine the way that you help these organizations connect with their customers?

I'd love to understand a little bit of what that means. And then how does that approach really redefine the way that you help these organizations connect with their customers?

We launched TXM, Total Experience Management, I think about a year ago. It was a little bit before my time at the company, but about a year ago. And I think this is an important technology advancement and go-to-market approach that serves the customers better.

We launched TXM, Total Experience Management, I think about a year ago. It was a little bit before my time at the company, but about a year ago. And I think this is an important technology advancement and go-to-market approach that serves the customers better.

We launched TXM, Total Experience Management, I think about a year ago. It was a little bit before my time at the company, but about a year ago. And I think this is an important technology advancement and go-to-market approach that serves the customers better.

And if you break it down at its core, you take the implementation of the technology and the innovation that we've done there off the table for a second. Really what drives that is what I opened the conversation with, right? is how do you connect our global understanding of the operations and every unique government customer we serve?

And if you break it down at its core, you take the implementation of the technology and the innovation that we've done there off the table for a second. Really what drives that is what I opened the conversation with, right? is how do you connect our global understanding of the operations and every unique government customer we serve?

And if you break it down at its core, you take the implementation of the technology and the innovation that we've done there off the table for a second. Really what drives that is what I opened the conversation with, right? is how do you connect our global understanding of the operations and every unique government customer we serve?

And how do we understand really what their goals and outcomes are that they need and combine that with technology to enable them to do that better? And that's really about what TXM is, is that continuous solution and ecosystem that brings technology and the customer industry together to drive outcomes.

And how do we understand really what their goals and outcomes are that they need and combine that with technology to enable them to do that better? And that's really about what TXM is, is that continuous solution and ecosystem that brings technology and the customer industry together to drive outcomes.

And how do we understand really what their goals and outcomes are that they need and combine that with technology to enable them to do that better? And that's really about what TXM is, is that continuous solution and ecosystem that brings technology and the customer industry together to drive outcomes.

We have world-class partners in that environment to help drive the technology envelope, not just internally in Maximus, but with worldwide partners, with people like Salesforce and AWS and ServiceNow and others. Mm-hmm. But, you know, again, the technology itself doesn't solve the problem. You have to understand how to apply it.

We have world-class partners in that environment to help drive the technology envelope, not just internally in Maximus, but with worldwide partners, with people like Salesforce and AWS and ServiceNow and others. Mm-hmm. But, you know, again, the technology itself doesn't solve the problem. You have to understand how to apply it.

We have world-class partners in that environment to help drive the technology envelope, not just internally in Maximus, but with worldwide partners, with people like Salesforce and AWS and ServiceNow and others. Mm-hmm. But, you know, again, the technology itself doesn't solve the problem. You have to understand how to apply it.

And that's really the combination of goodness that I think we've driven in that. And then secondarily is how do you make sure when we deliver total experience management that it's not a singularity, right? That we don't, it's not a one and done that, hey, this is the experience and we're done forevermore and therefore everybody's successful in it. That's not reality, right?

And that's really the combination of goodness that I think we've driven in that. And then secondarily is how do you make sure when we deliver total experience management that it's not a singularity, right? That we don't, it's not a one and done that, hey, this is the experience and we're done forevermore and therefore everybody's successful in it. That's not reality, right?

And that's really the combination of goodness that I think we've driven in that. And then secondarily is how do you make sure when we deliver total experience management that it's not a singularity, right? That we don't, it's not a one and done that, hey, this is the experience and we're done forevermore and therefore everybody's successful in it. That's not reality, right?